Pet Zone Tropical FishReviews of petzonesd.com

Response from Pet Zone Tropical FishMar 29, 2026

Hi Carter, we’re sorry to hear about your experience. For illness or arrival-condition concerns, our policy requires clear documentation and full order details submitted in a timely manner upon arrival so our team can review appropriately. Please reach out with your order number, shipping method, photos, and details of the issues observed so we can follow up promptly. As noted in our DOA policy, USPS shipments are not covered under the live arrival guarantee.

Response from Pet Zone Tropical FishMar 29, 2026

Hi Brandon, we’re sorry to hear you feel this way. We take these concerns seriously and would like the chance to review the order details directly. Please reach out with your full order information so our team can investigate what happened and follow up promptly.

Response from Pet Zone Tropical FishMar 29, 2026

Hi Sarah, thank you for the feedback and we’re glad most of the order arrived alive and well. We’re sorry to hear about the missing black worms and the issue with the snail. Please reach out with your full order details so our team can review both the missing item and livestock concern promptly. For any live arrival issues, timely documentation is required, and USPS shipments are not covered under our DOA policy.

Response from Pet Zone Tropical FishMar 29, 2026

Hi Joel, we’re sorry to hear your pleco and kuhli loach did not arrive well. Please send us your full order number, shipping method, and clear photos/documentation from arrival so our team can review promptly. As noted in our DOA policy, USPS shipments are not covered, and all live arrival concerns must be documented and reported in a timely manner upon arrival.