Pet Zone Tropical FishReviews of petzonesd.com

Response from Pet Zone Tropical FishJan 14, 2022

Hi there! We appreciate your review and feedback. If you can get in touch with us via phone or email with your order info, our team is more happy to see what may have went wrong with the order. This business is our livelihood and we would never do anything that would risk our reputation or put other fellow hobbyists at odds with us hobbyists ourselves. Hobbyists for hobbyists, woot woot! We're here to help.

Response from Pet Zone Tropical FishJan 14, 2022

Hi there! We appreciate your review and feedback. If you can get in touch with us via phone or email with your order info, our team is more happy to see what may have went wrong with the order. This business is our livelihood and we would never do anything that would risk our reputation or put other fellow hobbyists at odds with us hobbyists ourselves. Hobbyists for hobbyists, woot woot! We're here to help.

Response from Pet Zone Tropical FishApr 4, 2021

Karen, our prices are reasonable and shipping costs are standard for sending livestock within the aquatics industry. We guarantee live arrival and as a company who's passion and love is in the fish keeping hobby, we're a bit taken back by your comments and offended by this. Your order was delayed due to something out of our control (FedEx delivers our packages; we wish we had unlimited resources to deliver to each and every customer nationwide in a private jet as that would guarantee live arrival each and every time). Weather, mechanical issues, etc are outside of our control and though we'd wish we can be God as well, we cannot control uncontrollable factors. You're welcome to visit our shops anytime and you will see the happy conditions they are in (ask any of our local customers and they can tell you as well). If you get in touch with our team, they're more than happy to make things right for you as customer service is our priority and happy fish arriving to you = happy you = happy US. =)

Response from Pet Zone Tropical FishApr 4, 2021

Hi,  We apologize to cancel your order due to safety reasons. For the safety of our animals, it cannot be shipped using USPS, which normally takes up to 3-5 business days. With the long transit time, it would be unsafe for your aquatic friend to undergo such a long journey. In this respect, we have decided to cancel the order. We have gone ahead and refunded your order. Sorry for the disruption this may have caused to you. The refund should show up in 5-10 business days. If you wish to get those livestock, please place a new order and select “FedEx Overnight” for shipping.   We are always looking for better ways to enhance your aquatic hobby experience so we really appreciate your business. Feel free to reach out if you have any other questions, comments or concerns. Stay warm and safe! Your fellow aquarist friends, Pet Zone Tropical Fish Team