Emma
A little rocky but customer service was very helpful!
My experience with Pettable was good! But, I had an issue with my therapist not calling me on the agreed time. The first appointment I had the call simply did not go through but customer service gave me a reschedule credit free of charge (other wise to reschedule it is about $30). The second appointment I had my therapist called me about a half an hour late (I checked the time change). Even though my experience was a little rocky, I am still giving Pettable five stars due to their kind and understanding customer service and the ease of the process once I was able to talk to my therapist.
Response from Pettable ESAApr 23, 2023
Hi Emma, thank you so much for writing in! Your honest feedback is what keeps us from doing better and better as we progress. We're glad that you felt comfortable with our process. Feel free to reach us at [email protected] if you'll need further assistance and we're here to help. Once again, thank you for trusting Pettable with your ESA needs!