Pettable ESAReviews of pettable.com

Response from Pettable ESAMay 27, 2026

Hi Lisa, Thank you for sharing your experience we’re glad to hear that overall things have been great and mostly seamless so far. We’re sorry for the concern around not yet receiving your ESA letter. While many letters are delivered within 24–48 hours, timing can occasionally vary depending on provider review, documentation completion, or final verification steps. If you haven’t received your letter yet, we recommend checking your email inbox (including spam or promotions folders). If it’s still not there, our support team can quickly look into the status and make sure everything is on track for you. We appreciate your patience and thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team

Response from Pettable ESAMay 27, 2026

Hi Katherine, We’re truly sorry to hear about your experience and how uncomfortable and frustrating this process felt for you. We understand how difficult it can be to discuss personal trauma, and we regret that the communication and follow-up did not meet the level of clarity, timeliness, and care you were expecting. We also apologize for the confusion regarding your appointment cancellation and the delay in receiving an update on your evaluation outcome. That kind of inconsistency is not the experience we aim to provide, and we understand how upsetting it must have been given the expectations you were originally given. While ESA determinations must always be based on a clinician’s independent professional assessment, the process itself should still feel respectful, supportive, and clearly communicated throughout. Your feedback will be shared with our team for review so we can improve both communication and the overall experience. If you would like us to look into your case further, please contact us at [email protected] or (855) 920-0323, and we’ll be happy to assist you directly. Thank you for sharing your experience with us. Warm regards, The Pettable Team

Response from Pettable ESAMay 27, 2026

Hi Alex, We’re very sorry to hear about your experience and understand how frustrating this must have been, especially after paying for expedited service and expecting a timely response. We also regret that your consultation felt rushed and that you were left without clear communication regarding the outcome. That is not the experience we want for our clients. While ESA determinations must always be based on a licensed provider’s independent clinical judgment, we understand how upsetting it can feel when the process does not meet expectations for clarity, communication, or timing. Your feedback regarding the 24-hour turnaround service, communication after evaluation, and follow-up support is important and will be shared with our team for review. We would appreciate the opportunity to look into your case further and clarify what occurred. Please contact us at [email protected] or (855) 920-0323, and our team will be happy to assist you directly. Thank you for sharing your experience. Warm regards, The Pettable Team

Response from Pettable ESAMay 22, 2026

Hi Christina, Thank you so much for sharing your kind feedback! We’re thrilled to hear that working with Mark A has been such a positive experience for you and that his clear communication and efficiency have helped make things easier and less stressful. We’ll be sure to pass along your kind words to him. We truly appreciate you taking the time to share this. Thank you for trusting Pettable for your ESA needs!

Response from Pettable ESAMay 22, 2026

Hi Michael, Thank you so much for sharing your experience! We’re glad to hear that after some initial challenges, the process with Pettable ultimately worked smoothly for you and helped you get verified through PetScreening. It’s wonderful to know that everything was resolved quickly after the additional verification and that you’re now able to move into your new apartment without issues. We truly appreciate your patience throughout the process and your recommendation of our team and service. Thank you for trusting Pettable for your ESA needs!

Response from Pettable ESAMay 22, 2026

Hi Shelley, Thank you so much for your continued trust over the past three years! We’re delighted to hear that your renewal this year with Emily was simple, to-the-point, and convenient. It means a lot to have your ongoing support, and we’re glad we could continue making the process smooth for you year after year. Thank you for trusting Pettable for your ESA needs!

Response from Pettable ESAMay 22, 2026

Hi Brigette, Thank you so much for sharing your experience! We’re really glad to hear that you felt heard and supported throughout the process, and that the feedback you received was helpful. It’s wonderful that your dogs now have the documentation that reflects the emotional support they already provide you every day that bond is truly meaningful. We appreciate you trusting Pettable for your ESA needs!

Response from Pettable ESAMay 22, 2026

Hi Maryorie, Thank you so much for sharing your experience! We’re so glad to hear that you loved your interaction with the doctor and that she was very understanding. We truly appreciate your kind words and are happy you had a positive experience with Pettable. Thank you for trusting Pettable for your ESA needs!