AL
ESA housing rejection
Reached out to get a ESA housing form and it seems like my therapist was reading my intake form for the first time as soon as she called me. I was rejected within a minute. She said 'everybody is anxious and sad' and that I needed to have an actual diagnosis from a therapist, which is what I thought the point of this call would be. She also disregarded by digestive health issues as physical issue although all tests (SIBO, Endo, Colonoscopy) have been pointing to stress related issues.
Response from Pettable ESAMar 7, 2025
Hi AL, Thank you for taking the time to share your experience. We’re truly sorry that your call did not meet your expectations and that you felt your concerns, both about your ESA housing form and your health issues, were not fully addressed. We aim to provide compassionate, attentive care, and it’s clear we fell short in your case. We understand that you expected a thorough evaluation during your call, and we're sorry to learn that the approach you experienced made you feel dismissed. Your feedback about the intake process and the handling of your health concerns is invaluable, and we are taking it very seriously. We’re committed to reviewing our training and procedures to ensure that every client feels heard and supported. If you’re open to discussing this further, please consider reaching out to us directly at [email protected]. Your input will help us improve and ensure that future interactions better reflect the high standard of care we strive for. Thank you again for sharing your thoughts, and we hope to have the opportunity to make things right.