Pettable ESAReviews of pettable.com

The clinician assigned to my case marked me as a no show before my appointment had even started. Now they want me to pay a $30 reschedule fee and refuse to give me a full refund. They are are deeply unprofessional and only our for a quick money grab. Editing to reply to Pettable's reply. I did contact customer service and they were not helpful at all. I argued with them for 3 days and they would only refund part of my payment. They called me a liar and refused to refund me my full payment. Deeply unprofessional.

Kya Miller, LICSW is an amazing person to work with. She made my ESA a smooth process. I need my pet genuinely and I felt fully understood. This is the person you want for this kind of appointment. 5/5 stars, highly recommend.

First the therapist was late, she was unprepared she request that I submit documentation prior the appointment. She didn't even check to see if I did submit it. In her confirmation message, it states that all documentation must be submitted before the phone call otherwise the call will be rescheduled. When she called, she asked to me to submit the documentation, I had to tell her that I did. When I told her I submitted that documentation already she was said "oh sorry, let me open your file up and check". This wouldn't have been such a big deal to me if the lady did say "i'm following the law" to me when she kept pushing me to answer the question to her standards. The whole appointment was very upsetting. The therapist I got was rude. I'm actually diagnosed with anxiety and depression I sent her the medication that I take to prove to her that I am. I was telling her how my cat makes ME feel, She told me thats what a typical cat does and he doesn't differ from any other pet. Which is not true because i do have another cat and that kitty does not help with any stress relief (still love him though). She asked me, how does he know when i'm having anxiety attacks or when I feel depressed. I thought that was weird for her to ask that because that seems more of a service animal question/qualification. After the phone call I searched online to see if that was an normal qualification for ESA, they are not. ESA are not trained in knowing when an anxiety attack or depression is happening, their presence is supposed to relieve anxiety or depression. I literally googled that afterwards because I started second guessing myself. This did not feel like an conversation with a therapist I felt like I was getting interrogated by a police officer and it felt like I was telling her the wrong answer by telling her how my cat makes me feel whenever I feel depressed or anxious. I felt more like I was answering questions to get him approved as a service animal. Telling the therapist how my cat makes me feel emotionally better was not good enough for her. My cat needs to know when i'm feeling anxious or depressed according to this therapist. She was so rude and made me cry. I didn't even want to finish the phone call, I just asked her to deny it, thats when she said "I'm just following the law" and hung up. This whole situation caused me more anxiety. The therapist they matched me with was Bridgette. I do not recommend her, I would give zero stars if possible. Be prepare if you get a Bridgette, your pet basically needs to be a trained service animal already and know when your about to have an anxiety attack or when your depressed. I recommend, just going to your normal medical doctor because they can also write the letter. I only tried pettable because I wanted to get my letter ASAP.

Absolutely a waste of my time, energy, and money. After going through all the sign up process and paying 150 dollars to reserve my appointment with a "therapist" it tells me I have to get approved for 2 dogs before I can add my other two to get approved, as I have 4 dogs I needed ESA for. So I pay for the two because it literally will not allow me to add the others before my consultation with a "therapist". Schedule a consultation, wait for the call, only to get told by the "therapist" that it's virtually impossible to get an ESA for more than two dogs, and in fact she flat out refuses to do it. Why is this advertised if that is the case? The "therapist" was extremely rude and belittling the entire phone call. I did not need to have a so called professional belittle and talk down to me. I'm very displeased with this service, and even more displeased that a professional "therapist" would talk to someone struggling with mental health like that. Only good thing about this service was the money back guarantee.

1st I would like to recommend Pettable for they quick response and user friendly website. 2nd I want to say THANK YOU Kya Miller LICSW, LCSW. You did a wonderful job in making me feel comfortable to talk to about my issues. Your calm, soothing voice was big help. I could fell your empathy with what I was telling you. Thank you so much. You have made this experince very comforting

I had an absolutely terrible experience with Pettable and want to warn others before they waste their time and money. Therapist No-Show & Lack of Communication: My assigned therapist failed to show up for our appointment because she did not verify she had the correct phone number. She did not respond to my messages within the appointment timeframe, causing unnecessary delays. Misleading Pricing & Upselling: Pettable has tiered packages that they do not disclose upfront. They try to push customers into paying for upgrades after purchase. This feels deceptive and like a bait-and-switch tactic. Account Canceled Without Prior Notice After I Spoke Up: When I questioned their professionalism and mentioned filing a complaint, they immediately canceled my account and rescinded my ESA letter—without even notifying me prior. This caused further delays with my property management and added unnecessary stress. Refusal to Escalate or Resolve the Issue: I asked twice to speak to a supervisor, and both times I was denied. Instead of addressing my concerns, they cut me off entirely as retaliation. Final Verdict: AVOID PETTABLE They are unprofessional, deceptive, and retaliatory. If you need an ESA letter, contact a licensed therapist directly—you’ll likely get it for a lower price without the hassle. There are much better companies out there that actually respect their customers.

Despite bungling the date of my appt, she contacted me and was able to process my applicstion quickly

Getting my best 4-legged friend registered as an ESA was a breeze with Pettable. It saved my hundreds of dollars in fees and has given me a peace of mind that is unexplainable knowing that he can always be with me.