Pettable ESA Reviews | Read Customer Reviews of pettable.com

Pettable ESAReviews of pettable.com

4.76,350 reviews
Mental Health

Pettable ESA

About Pettable ESA

Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. ‍ 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. ‍ 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.

Pettable ESA (pettable.com) has 6,350 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: pettable.com
Website: pettable.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 78% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pettable ESA reviews

6,350 approved reviews, newest moderated first

Cat O.
Aug 17, 2026
Satisfied customer.
I want to convey my consistent satisfaction as a valued client of Pettable ESA. Throughout this entire period, I have consistently found the level of engagement and responsiveness from your team to be exemplary. My concerns and specific requirements have not only been acknowledged but genuinely understood and thoroughly addressed, creating a truly supportive experience. This attentiveness has, without exception, led to the consistent fulfillment of my needs, which I greatly appreciate and value.
Response from Pettable ESAAug 17, 2026
Hi there, Thank you for taking the time to share such wonderful feedback about your experience with Pettable. We’re thrilled to hear that our team has consistently been responsive, attentive, and committed to understanding and addressing your specific needs. Knowing that you’ve felt supported and that our service has continued to meet your expectations is incredibly meaningful to us. We sincerely appreciate your continued confidence in Pettable and are honored to support you along the way. Thank you for trusting Pettable for your ESA needs! Best regards, The Pettable Team
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Victoria S.
Aug 14, 2026
They’re tryna get as much money out of…
They’re tryna get as much money out of you as possible, you will be charged additional fees for services they claim are included. And if you don’t pay your letter is practically worthless
Response from Pettable ESAAug 15, 2026
Hi Victoria, Thank you for sharing your feedback. We're sorry to hear that you felt frustrated by the costs associated with your experience and that the services included in your purchase were not clear. We strive to be transparent about what is included with each package and when additional services may be available or recommended. We understand, however, that if those distinctions weren't clear, it can leave clients feeling surprised or misled. We'd appreciate the opportunity to review your experience and better understand which services and charges you're referring to. If you're willing, please reach out to our support team with the email address associated with your account so we can look into this directly. We take feedback about our pricing and communication seriously and appreciate you bringing your concerns to our attention. Thank you!
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myjobhelper.com
Aug 12, 2026
The doctor was very helpful and…
The doctor was very helpful and supportive what are you doing?
Response from Pettable ESAAug 15, 2026
Hi there, Thank you so much for your kind feedback! We’re glad to hear that your doctor was helpful and supportive throughout your experience. Providing compassionate and professional support is exactly what we strive for. We truly appreciate you taking the time to share your experience and thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
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Elaina T.
Aug 11, 2026
Kya Miller, LICSW, LCSW
Kya Miller was very kind, I was listened to and nothing was rushed. I had no issues with receiving my letter, I was able to talk about my concerns without feeling invalidated. I'm very thankful & I will save $800 on moving costs
Response from Pettable ESAAug 11, 2026
Hi Elaina, Thank you so much for sharing your experience! We’re truly glad to hear that Kya made you feel heard, comfortable, and supported throughout the process. Knowing that you felt able to openly discuss your concerns without feeling rushed or invalidated means a great deal to us. We’re also happy to hear that everything went smoothly with receiving your letter and that it will help you save on your moving costs. We’re grateful we could make the process a little easier during such an important transition. Thank you for taking the time to share your kind feedback and for trusting Pettable! Warm regards, The Pettable Team
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lhscott
Aug 11, 2026
Kya Miller, LICSW, LCSW
Kya Miller, LICSW, LCSW Is the best! She helped in a very timely manner and was a professional throughout the process. Thank you Kya!
Response from Pettable ESAAug 11, 2026
Hi there, Thank you so much for sharing your experience! We’re thrilled to hear that Kya was timely, professional, and helpful throughout the process. We’ll be sure to pass along your kind words to Kya. We truly appreciate you taking the time to recognize her and share your feedback. Thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
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Grace D.
Aug 11, 2026
Yes get it
It was not cheap but definitely worth it. Easy, efficient and fast!! I do recommend it 100%
Response from Pettable ESAAug 11, 2026
Hi Grace, Thank you so much for sharing your experience! We’re glad to hear that you found the process easy, efficient, and fast, and that you felt the service was worth it. We truly appreciate your 100% recommendation and are grateful you took the time to share your feedback. Thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
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Natalie
Aug 10, 2026
I had a disappointing experience with…
I had a disappointing experience with Pettable. Nowhere on the website did I see that you must already have your pet before obtaining a letter. In fact, their FAQ specifically states “or a new pet you adopt or rescue" - which directly conflicts with what I was told during my consultation. The consultation made it clear that the opposite was required, which was frustrating and left me feeling that the information provided on the website was misleading or inconsistent. On a positive note, the refund process was extremely easy and straightforward, and I appreciate how quickly that was handled. Overall, I would recommend making the website and consultation requirements consistent so customers know exactly what to expect before paying for a service.
Response from Pettable ESAAug 11, 2026
Hi Natalie, Thank you for sharing such thoughtful feedback. We're sorry for the confusion you experienced regarding the timing of obtaining an ESA letter in relation to adopting or rescuing a pet. We understand how frustrating it is when information on our website and guidance during a consultation don't appear to align. We appreciate you pointing this out, as clear and consistent communication is important so clients know what to expect before purchasing a service. We're glad to hear that the refund process was straightforward and handled quickly. We've also shared your feedback with our team so we can review how these requirements are communicated and help prevent similar confusion in the future. Thank you again for bringing this to our attention and for recognizing the positive part of your experience.
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Christine W.
Aug 10, 2026
Right on questions pretty thorough and…
Right on questions pretty thorough and very nice to work with! Thank you!
Response from Pettable ESAAug 11, 2026
Hi Christine, Thank you so much for sharing your experience! We’re glad to hear that the questions were thorough and that you found the process easy and pleasant to work through. We truly appreciate you taking the time to share your kind feedback and support. Thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team
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