Pet ParadiseReviews of petparadise.com

Terrible place! Left our dog laying in her own pee filled blanket! She ended up contracting pancreatitis! They didn't use the pee pads, food, treats we supplied them at all. Charged us extra to to use their expensive food that she barely ate! Please do not leave your baby here!

I have taken my dog to the Cary Pet Paradise on three occasions. I really want them to be successful as they are very conveniently located and the people are nice, but every time I pick him up from Doggie Daycare he reeks of urine and his feet are yellow from urine. Once as I picked him up to put him in the car, I found he was covered in urine - I took him back in and they bathed him. It appears that the dogs go potty in the same area they are playing - there is no outdoor area or “grassy” area to potty in - and even though PP uses a mop to soak it up, the area is not cleaned and it is not sufficient to keep the dogs from walking in it. As they play, they jump on each other, so it’s not just their feet that are getting wet, it’s their backs from other dogs paws. Please fix this PP! People don’t want to bring their dog home and have to give him a bath because he reeks of urine! It certainly affects my decision to bring him here regularly.

The first time my dog ever boarded at the pet paradise university location in Jacksonville Florida, he get really sick with kennel cough. The facility was no help with costs or anything. And I know for certain that they do let other dogs stay there without proper shots being done beforehand.. my dog is always at home and never around other dog other than when he boarded this time.

What do I like most?? NOTHING!!! The lobby is dark and dreary, and the amount of dog's barking made me wonder about their care!! Also, please look at the video of the "small" dog area that has big dog's too, and how it is very overcrowded, the big dog area was also very overcrowded!! So here's my story. I was just turned away from my grooming appointment because we were a few minutes late!! Amanda the Asst manager was very helpful but said that the groomers set their own appointments and won't change! This groomer was not even willing to look at Izzy, and if he had he would have realized how easy of a job it would have been, since she is combed every day and is not a challenge to groom!! So here's the background on what happened. I spoke with someone about a month ago and signed up for a meet & greet at 9AM and grooming at noon. I had tried to call them this past week to confirm my appointment but after 5 tries and not having my calls answered or returned I thought that they did not want my business, I even tried to make contact through the website!! PLEASE NOTE, You cannot call this location directly and no one responds to messages!! I got a phone call from them today at about 12:15, my origianal grooming appt was set up for 12 noon, but remember that my meet and greet was set up for 9AM, so why didn't they call earlier????? I was able to talk with them after learning how to get through to the Naples location, they said that if I could be there in 20 minutes they could groom Izzy. So after my 25 drive, they turned us away which I think is VERY POOR customer service!!!! You could not pay me to go back into that place and I will make sure that everyone of my dog owner friends know what happened!!!!

I am very grateful to the staff at Pet Paradise, Palm Beach, Florida, for taking such great care of our Golden Retriever, Fluke, during his stay there. Robert, Adrianna, just to name a few, were absolute impeccable and showed great professionalism. We traveled from New Jersey to Florida on vacation and decided to board Fluke for a few days while there. We were worried how Fluke would adapt to a new boarding place, since he was used to being with us all the time as we have been working from home for the past year. At Pet Paradise, Palm Beach, Fluke was surrounded with a lot of love and attention. The staff personally called me to let me know how he was doing and to ask for advice on feeding him. In addition, I could watch him on their webcams, which put me at ease. All in all, an amazing place with great people, friendly and caring, which I highly recommend to anyone looking for dog boarding in the area. Heartfelt thanks!

They call themselves “Pet Paradise”, but for us it was more like HELL! If you’re looking for a safe place to board your beloved pet while you’re away, well look further as this is NOT the place. Our baby went from there straight to a hospital where he underwent a very painful and costly surgery ($2,200.00). Despite my daily calls to check on him while we were gone for 3 days, all I got was he’s doing fine when clearly he was not. He was in distress and his issue was never addressed or brought to a Vet’s attention. No pet parent should pick up their baby wet, terrified, fetid and a broken spirit... I wouldn’t trust this place and would NEVER recommend them to anybody as they’ve failed to do what they’ve been paid for!

Thank u for provideng help for our little friends animals. I found here lots of useful information and tips.

Pet Paradise - Cary, NC We took our two labs to the Cary Pet paradise location today. When we dropped them off we were told that they would be out for an hour (either pool or play yard) and then rest for an hour. By the time we got home, it was 10 AM and we immediately tuned in to their webcams. We watched all webcams diligently from 10 AM to 12:30, and almost the entire time, they were all empty. We decided to call the Cary location out of concern but no one answered the phone and we were directed to voicemail (again, frustrating). Finally, someone answered. When I asked if everything was ok because we have seen our dogs out all day, we were instructed that they were in the pool this morning. We were also told that during their "get acquaintance" visit, they were not guaranteed the four hours playtime. Were we not told this when booking the appointment. I told them that I did not want our dogs locked up all day and I would come to pick them up. Once there, the woman at the front desk told me the same story, "they were in the pool early that morning." She also told me that they were in play area 2 for three hours. We watched all webcams all morning, and I told her that was not true. (does she not realize there are cameras in all room). Once I confronted her, she then stated that the dogs are not guaranteed 3 hours of playtime. I asked which is it, they were out for 3 hours as you stated, or they were not because they weren't guaranteed the time. Caught in a lie, she then went silent and refused to acknowledge my presence. When a gentleman brought out our dogs, I asked him about the morning. He stated that the dogs were at the pool earlier, and nothing about 3 additional hours of playtime. In fact, we gave me a report card saying that our male English Lab jumped in the pool, and our female American lab waded in the pool. English labs have a double coat and they are wet for hours and hours after being in the water. In fact, when they come home from their grooming sessions he still has a wet undercoat after being blown dry. Both of our dogs and their collars were completely dry, so we suspect they lied about being in the pool as well. So, if you want a place to lock your dog up for a half-day, or day, with little to no playtime, Cary Pet Paradise has you covered. If you are like us, and you love your pets, run away as fast as you can. Also, the attitude of the staff is unbelievable. Not one person apologized. Not one person assumed responsibility for locking our dogs in cages the entire time. Instead, they lied about being in the pool and time in the playroom(s). When I said I will pick up our pets because I did not want them locked up the response was, "That's your choice, we'll see you when you get here." Folks, this is a new business to our community. But their practices, lying, lack of customer service, and apparent attitude are not acceptable. Please think twice before dropping off your pets at this establishment. Find a better way to spend your money and treat your cats and dogs. This is a big bummer. We have been seeing their ads on social media and we had high hope for Pet Paradise. Today those hopes were squashed. We will NOT be returning and I hope this review helps you make an informed decision.