Pet ParadiseReviews of petparadise.com

My first experience with the Bonita Springs location groomer was a disaster. I paid for full grooming, but when I picked my dog up it was clear he wasn’t bathed because he had dried poop hanging. He is a furry breed, so it was clear he didn’t receive a cut on his face, neck, legs or lower body. Those areas were never touched . The only part of his body that was cut was his back, which was very uneven and looked chopped up. I complained to the manager that I was very disappointed with the grooming. She agreed my dog wasn’t groomed properly and would refund my fee, but regional office would need to approve. I still have not received a refund and I had to take my dog to another groomer to have him properly groomed and fix the mess they made of my dog. I would never trust this facility to groom him again.

If you want a wet pet, this is the place to get it. I took my puppy to Pet Paradise (not paradise) due to me and my husband selling our home and moving we need him(Chase) to stay) somewhere while we move so, we chose that location. We usually go to the camp creek location. After a 3-night ad-day stay, I paid for a nail trim and bath, but I got a WET puppy with no nail trim, and he was so cold he was sneezing from being cold. I don't have a problem paying the fees but damn dry the puppy off. The location is nice, but the service sucks like a WET puppy.

Was going from day 1 to have my dogs groomed there. When they switched to Robin, everything went downhill. The last few times, full groom wasn't completed, they gave me excuse after excuse, blaming former groomer for lack of notes despite my saying EVERY TIME I DROPPED MY dogs off what I wanted. I only have the one now and specially requested that he be muzzled to have his nails done. I had to take him to the vet after last 2 appointments for nail trim and the shave around head was uneven but it's a dog. Whatever. I let it slide. This last time I when they deemed me confrontationall and dropped me as a client for demanding it be done properly, it was because Robin, outright lied to me, saying she completed the groom. Me: Did you muzzle him to do his nails? Her: No. Well, then you didn't complete the groom because he nips and WON'T LET YOU!!! Liar. The super effeminate "guy" working there is rude and kept interrupting like he knew anything about anything other than his own hair

I had my almost 3 year old yorkie boarded for 5 days, I watched the cameras all the time and was lucky to see him a few times even though he looked scared and stayed up against the wall. I also paid for forever connected so I could get pictures of him to see how he was doing, the first pics I got he looked very happy and that put me at ease, the next pics we got his eyes were red and swollen and he looked exhausted. When we picked him up he smelled so strong of urine and had feces matted to his bottom, and on top of all that he now has kennel cough (despite being vaccinated) which I now see from many other reviews is a very common occurrence at pet paradise. I called and spoke to one of the front desk girls and she was completely unapologetic and just said “yeah we have had a few kennel cough cases recently” maybe that’s something you should disclose before letting peoples babies stay there and put them at risk! I trusted these people and let them know I had an awful experience in the past with boarding my first dog, who died while being boarded at a different facility, they put me at ease and I felt better leaving him there but never again will I and now my ptsd from boarding pets is even worse...

My dog seemed to had fun, but she is now sick. She has a bunch of Nats and knots in her hair and it's almost like there is gum in her hair. She almost through up. We went to daycare for 2 nights at pet paradise Charlottesville,VA.

HORRIBLE PLACE! I will never take my dogs back ever again. They both have kennel cough. You call no one answers the phone you leave a message no call back. They both were smelling so bad when I picked them up. NEVER AGAIN!

I told the cashier I was here to get Tinker bell she said she isn’t ready. I asked about the cameras when I went in and asked if I could see where they kept her Because I never saw her on the cameras. The cameras don’t show where the kennels are and it’s dark. So you have no idea like the one in Jacksonville where your pet is the lights are out at night. Real shady why even have cameras? They were supposedly doing her nails and the bath. I was told no I could not have a tour or just peek and see where they kept her. I was there 5:23 I was told they are just now doing her nails and bath. I sad ok no problem. Then I guess the assistant manger in a rush just rushed my wet dog out to me she is a shedder and a good bath was not given! My regular vet charges 25 for all because she is small that includes the works. She was wet and I mean wet fur flying stinking with no collar or leash practically thrown at me and she was peeing on me and the floor. I told her she stinks she said “ it was maybe because she was peeing” I’m like Really? All on me and the floor. This was horrible to have a wet dog fur flying all over and pissing on me and the floor. She didn’t even wipe it off the floor with three other clients there. This is totally unacceptable and unprofessional. I fortunately had her other hardness her service one and leash in hand Thank God because I took her out side to finish peeing. Then went back in another young lady said do you need anything I said yes her leash, collar with her rabies tag and food and treats. She got them. She said she didn’t eat except for treats. I appreciate they took my Dog I had a funeral to attend. But that experience was just unreal. I put my Tinkerbell on the back of my truck I had some dry dog shampoo spray in my truck and sprayed her right there in the driveway. Look at you cameras if you have some out there. Just unreal! Fur just a flying toweled her off she stunk I would have rathered them not act like they gave her a proper bath. Just leave her dry. A wet not washed properly Dog just stinks like a wet dog Dang! For 25.00 you give a dog a good bath not wet and throw at the client with no collar and leash. Even your sign says dogs must have a leash on, one guy look at me I’m like unreal how they just threw her at me. He said for sure. Another client at the desk was did they give my dog a bath he said at checkin he asked for a bath for his Shih Tzu the young lady said it wasn’t put down. I think they were just behind. Like I said this is Totally Unprofessional!

Today was the second time I took my dog to the Cary Pet Paradise. The first time was the get acquainted day and although I tried to see him on the webcam, I didn’t. In fact, I never saw any dogs on the cam the several times I checked it. I paid for a bath that day and he was fine. I was told he played well and went to the pool early. I never saw him on the camera but figured I missed it. Today I picked him up and I almost threw up in the car. He reeked of urine and a bug spray smell. He was wet but I was told the pool was closed for maintenance. When he was brought to me he was wet and I was told he had been in the pool. ? I didn’t smell him until I got into the car. I have never smelled anything so disgusting. I scrubbed him and I still smell the awful stench. I didn’t receive any feedback on his stay other than he threw up earlier in the day. I did not feel like my dog had been in the playroom, nor the pool. He smells so bad I think he was in urine all day. I will never be back. It is disappointing because I thought this was going to be a unique place. I am very concerned that he breathed in all day whatever the chemicals and urine soaked rooms were that he was placed into. There is no way he could smell that bad unless he was around it all day. I won’t be back.