Pet ParadiseReviews of petparadise.com

My six month old fully vaccinated puppy went to day camp at Pet Paradise-Houston/Hobby on June 28 and July 2. He died on July 7. He was lethargic on July 6 with bloody diarrhea and vomiting and was taken immediately to Urgent Care where he was treated for his symptoms. He died within hours. I contacted this location to let them know so they could alert other customers and conduct a deep cleaning. I left a voicemail message, and no one has contacted me.

Horribly bad. My dogs had pee and feces all over them. They peed outside the complex for like 2 minutes straight non stop like nobody was letting them out. They both had diarrhea, it’s been a week and one still has diarrhea. There not eating. They mope around and have a limp. I seriously want to hire an attorney. If I knew my dogs would have been treated this badly I would have never gone on vacation. They are horrible people there. They are completely fake. I called to complain and same old excuse oh no they weren’t mistreated I’m sure of it. Then I went to put a review in and saw all the same complaints it’s crazy please if you love your pet do not leave them at pet paradise ever please no matter what do not, you will regret it I guarantee you. Also my one dog has the cough , sniffles, sneezes and just feels like total poop. Oh and my one dog has a question mark on a tag on her so I don’t even know for sure if they were even in the same room together. This is the worse place ever for a dog. And I guarantee they never even went in that pool once. I can’t believe this place is still open. There’s a reason why they were the only ones that had an opening left last minute before the 4th of July. Literally I called within a 50 mile radius of Raleigh and that was the only place that had availability so just think about it for a second cuz it’s not worth it at all. DO NOT GO THERE PLEASE!!!!!!

It is obvious the staff does not pay attention to the dogs in day care as my pet came back with scratches on him a couple of time. They never even bothered to tell me or look at him before handing him over. I understand everyone is having a hard time hiring at this time in history, however, it IS clear they just care about the number of dogs they get into day care and not the well being of the animals. Was also called multiple times & told my pet was doing things he was not - we watched him on camera the entire day - I believe they called him out due to his breed even after the manager claimed "we love all breeds". I strongly disagree. I wish this were a better and safer place to take my dog, but I've pulled him from the wellness program completely. I'll find another day care that actually cares about the pets.

Just plain terrible. I have brought my 2 Dobies to Pet Paradise for years and loved their service originally but over the last 2 years they've become so bad that it is utterly unbelievable. You'll be given conflicting procedures and rules by the staff. My dogs are over 100lbs and their feeding rules only allow for so much food. My dogs are not overweight but and are healthy eaters and routinely eat over 2 cups of food at a time when they eat. There are so many things to complain about that I simply can list them all. As proof of the horrible services from your first interaction with Pet Paradise, all you need do is call the main number and attempt to make a reservation. If you get someone in less than 30 minutes, I'd be willing to eat my hat on youtube.

Horrible place! Our dog came home with bad diarrhea! Had to take him to our vet and $100 later he is on medicine. He lost 7 lbs in 9 days. I talked to somebody and they are blaming it on me. They told me he had a loose stool and asked if they should give him a probiotic and I told them yes and i did tell him he did have a loose stool when he was nervous not a watery stool that he had when he got home. Nothing was mentioned when we picked him up so I assumed his stool went back to normal! Not sure how he bit his tongue but I also received a call that he bit his tongue. Obviously I cancelled his day camp that he was scheduled to have later in the week.

We left our dog for the first time at the Pet Paradise in Charlotte, NC near the airport this past weekend (Friday through Sunday). We checked the webcams in the public areas multiple each day she was there and never once managed to actually see her playing. Upon picking her up and getting her to the car we realized she smelled intensely of urine all over her body. The smell was so bad that we had to drive home with all of the car windows open and still got huge wafts of it when we stopped for a light. She is a husky with a very thick undercoat, so as soon as we got home we had to scrub her for about half an hour to successfully get the smell out of her coat. Within half an hour of arriving home we also came to realize that she had diarrhea. We initially thought maybe it was just a result of some anxiety, since it was her first stay away, but it is now Tuesday and she still has diarrhea. We provided food and treats for her, as well as explaining that she can not have anything to eat that contains gluten because it gives her diarrhea. We can only wonder now whether she was given someone else's food/treats or if the conditions which left her urine soaked also led to the diarrhea. Now we will likely be left with a vet bill since the diarrhea has yet to subside. I thought the staff were so kind and helpful, but this is completely unacceptable for a boarding service.

I boarded my cat for 20 days at Lakewood Ranch. Upon pickup I found no consideration for long term stay (should have asked ahead of time) and was totally surprised with extra daily charge of $5 - because they're extra busy! So I had an additional $100! When I questioned, I was given a day's refund of $30, not even the $35, which just tells me their business mission is to make money first and foremost. During my trip I watched on the Webcam quite often and never saw anyone giving personal attention to a cat, and there were many times when all the "cat condo" doors were closed, allowing no free time to any cat. I'm very disappointed, feel like I was extorted, and do not recommend this business at all. VDJ

Kennel cough! No response or follow up call! Our 2 dogs shared a kennel, indoor/outdoor access DOG1) Came home with kennel cough! Also an open sore on his lip. As requested, they were separated while being fed, but our little guys was forgotten and left alone on the outdoor part of kennel for a couple hours. I could see him sitting in the corner up against the door waiting to be allowed back in. He’s a shy little guy, I felt terrible watching him there while trying to contact the facility to get him let back in with his “sister”. He also lost4 pounds while there. ($320 vet bill from vet ER after getting home) DOG2) is an older dog with high anxiety disorder (also has a non-aggressive cancer). We left instructions for her daily anxiety meds with an increase in case of thunderstorms. When we picked her up, we were told she wasn’t given daily meds because they didn’t think it was necessary. Maybe just a miscommunication, but the rx label clearly states it’s daily dosing. She also lost weight while there. Ive emailed 4 times about the kennel cough still no response from pet paradise.