Pet ParadiseReviews of petparadise.com

Poorest of the poor ran company around. They have no clue as what their doing and if they don’t like you are the dog they will fabricate a problem to force you to quit coming.

Our daughter had surgery at UVA Hospital in Charlottsville, VA. We made arrangements for doggy daycare with Pet Paradise on the day of the operation so we could be with our daughter. When we arrived at Pet Paradise, anxious to get to the hospital, we were told that since our the vaccination records were hand written it was not acceptable. We live in a farming community where the veterinarian works with cows, horses, sheep, and other livestock. He is a real vet not a pet vet. He faithfully attends to pets after serving the farming community. He does not have a computer for record keeping. His wife keeps the filing system and his daughter is also a veterinarian. Our veterinarian's hand written form was not up to the standards of the aloof big city dogie daycare. We were informed that our life and death situation was not as important as the company policy. As time was running out to get to the hospital I was finally able to get our veterinarian on the phone. The administrator of Pet Paradise told him they did not accept hand written notes, but this one time they would allow it. Thank God we made it in time for the surgery. I found out later that Pet Paradise called our veterinarian three times that day demanding a computer print out of the vaccination records. I am sure any of my computer science students could have created a authentic looking document complete with logo faster than the art teacher could have had his students create a good fake handwritten vaccination record. On the plus side, since it was our first time at Pet Paradise it was free. Pet Paradise may well treat the pets humanly, but they must learn to treat the pet owners humanly. A day with a real working veterinarian would be a good learning exuberance. David & Holly Hubbs

More interested in cranking out volume than doing quality work. My dog came home smelling good and looking clean but with mats everywhere and no attention to the "sanitary" area. One visit and I'm done with them.

I loved PetParadise until they tagged my dog as too Rough to play with other dogs. they never told me this until 3 visits later I asked why I didn't see my dog playing in the pool or playing with other dogs. and now he's been tagged as not being able to play with other dogs and he just stays in his kennel and then taken out to play with an attendant. Not happy at all as I only take him there so he gets playtime and come home tired. Sad!!!!

3 grooming appointments made, and 3 grooming appointments not honored by Pet Paradise. I understand that things happen, but 3 times?!? Disappointed. Looking for reputable and reliable services for grooming, boarding, and puppy play dates.

My dog seemed to had fun, but she is now sick. She has a bunch of Nats and knots in her hair and it's almost like there is gum in her hair. She almost through up. We went to daycare for 2 nights at pet paradise Charlottesville,VA.

Kennel cough! No response or follow up call! Our 2 dogs shared a kennel, indoor/outdoor access DOG1) Came home with kennel cough! Also an open sore on his lip. As requested, they were separated while being fed, but our little guys was forgotten and left alone on the outdoor part of kennel for a couple hours. I could see him sitting in the corner up against the door waiting to be allowed back in. He’s a shy little guy, I felt terrible watching him there while trying to contact the facility to get him let back in with his “sister”. He also lost4 pounds while there. ($320 vet bill from vet ER after getting home) DOG2) is an older dog with high anxiety disorder (also has a non-aggressive cancer). We left instructions for her daily anxiety meds with an increase in case of thunderstorms. When we picked her up, we were told she wasn’t given daily meds because they didn’t think it was necessary. Maybe just a miscommunication, but the rx label clearly states it’s daily dosing. She also lost weight while there. Ive emailed 4 times about the kennel cough still no response from pet paradise.

I took my pup there for first time day play. I filled out the paperwork and said he was neutered. I watched the cameras for the first am day play, but I didn't see him. I went up to see him after lunch and asked why I didn't see him. They said he wasn't allowed out with the other dogs because he was intact and they called the vet who verified it. First of all, why did you think he was intact and why didn't you call me first? The vet made a mistake and gave the wrong information to them. If I would have not made a visit, he would have never been able to go out with the other dogs. When he was let out with the pm dogs, being the first time with other dogs, he did real well but after awhile sat by his cage and toward the front. Not engaging but interested. When there were people in there, they never once engaged him. He walked up to one person a few times and the person never even looked at him, even when he smelled his feet. The active dogs were engaged. Being a brand new dog to this environment, I would have thought they'd pay a little attention to him. It was a little sad to see, but the most disappointing thing was why they didn't call me when they mistakenly thought he was intact.