Pet ParadiseReviews of petparadise.com

Customer service is rude, they laughed and seem very careless about the travel inconvenience they caused due to on employee of theirs providing the wrong information to us days prior. They didn’t try to help or compensate even though we had to reschedule travel and everything about our trip, find last minute vet accommodations which added to the cost and the female supervisor showed little to no care when I mentioned this to her. I spoke with Stephanie from corporate and never got a response back either. I would love to see the cameras actually working to see how they really care for our puppies as in each picture they send our dog looked so unhappy vs when we picked her up. Completely different demeanor. Not the experience I expected

Taylor and Kevin were very helpful and good to me and to my very active and noisy fur-baby when he gets excited! Reservation was helpful and easy and the entire experience is worthy of 5 stars! We will be back!

I love pet Paradise it has the been the best vet I have been in to in Sarasota. I have tried four other veterinarians however Dr. Parker is the best her staff is wonderful too. They are very caring and very professional and know what they’re doing. I also love the daycare there it’s fun to watch the dogs jumping in the bone shaped pool running and playing with all their buddies. I would highly recommend pet Paradise it is number one in my book! I have also joined the pet care plan it is wonderful so worth it!

excelent service. i was able to keep an eye on the cameras and I saw how the people who cared for them kept the place clean and showed emphaty for the dogs. I will not to hesitate to leave them on the site again. also the price seemed excelente. thanks pet paradise.

Bad customer service overall bad experience, been there for the 1st time customer services was horrible no eye contact very dry and un respectful, our 8 month old Vizsla puppy was in the crate for 4 hours, they advertised tour and meet staff once there no one offer the tour, no friendly at all they just took our dog and put him on a crate they asked if we want to do the $3.00 ice cream that he never get... when I went to pick him up they were asking me for .20 cent ??? I didn’t understand I asked them do you guys offer the tour ? Or services ? They said to me that I should asked in the morning when I drop him off ... I asked the did he even get out of the crate and they said yes a couple of times... which it didn’t happened I work from home I was able to be on the cameras and they never took him out...once at home he drank water for a while and did a long pee another corear sign about the time that he was on the crate with out. What the point to bring out dog to this place? I was hoping for a fun, social play day for him... I really don’t have the need to leave him there I was considering as an option for future travel plans that we have but definitely this will not be the place and i would never recommend neither.

Fell in love and I guess some of the animals just get paid to act nice. They have a name for lady dogs who only want to be pet in the champagne room where I'm from Happy Paws.

THE worst experience ever! Customer service communication is awful, First time i took my dog to get groomed, the front desk asked for for his shots records which I was able to get it from the vet, he was currently missing shots, but they took him anyway, literally the front desk words ( he doesn't have all his shots but we'll take him ) that was 9:00 am 6 hours later no phone call from this place no nothing! about my dog so we decided to go get him thinking he was already groomed and ready! we got there he was locked in a room from 9am to 2pm not groomed not showered nothing the same as i drooped him off! and I asked what happen? They said he doesn't have his shots! but they said it was ok and they took him to be left inside a room for 6 hours with no phone call! so why take him? what kinda professional place does that ? I left very very upset I just took him and walked away i do not recommend this place to any pet parent.

Honestly, the most awful experience I have ever had with a company. This groomer we booked with Dylan - lacked experience, had zero patience, and was not professional. He started off the conversation with a horrible attitude and even called back to basically back track. He SHAVED DOWN TO THE SKIN both of my golden doodles. Due to COVID, moving into a new home, a brand new baby, and our groomer not accepting appointments - we were unable to get our guys in. Pet Paradise had an opening so I took it. Little did I know, they employ someone like this. Dylan did not try and spend a little bit of time with my golden doodles. Instead of shaving a few spots on the (7 year old) golden doodle's hind legs where there were a few matted spots, he decided to shave both dogs down to the skin. They are completely bald from nose to tail. The Puppy just needed a wash and a good brushing, he still had puppy hair and he gets brushed DAILY. He still decided to take the LAZIEST way out and shave them. We are currently taking care of their wounds with bandages and topical ointment from getting cut all over their neck and other various places on their bodies. The front desk also lacks experience. She did not recommend the groomer that "specializes" in Golden doodles, but instead placed them with someone that is BRAND NEW and clearly has no idea how to groom these breeds. Pet Paradise needs to send their people back through training and development to avoid anything like this ever again. They even monitor their Facebook reviews and don't let reviews get posted without approving them. You would think they would try and help the situation, but they are sweeping it under the rug. I wonder how many they do this to? Awful Experience with Pet Paradise. Please avoid this groomer at all costs! I should have read the reviews thoroughly and took it as a sign that the only good reviews are about the doggy daycare and not about the groomers. AVOID at all costs.