petlife.comReviews of petlife.com

Horrible company. Doesn't ship items. Wont answer emails. I would call this a very suspicious company. DON'T order from them. Beware!!!

Horrible company. I will never order from them again. It took almost 3 weeks to ship my order. I left 2 messages for customer service (they don’t answer the phone) and sent 2 emails. NO RESPONSE. I had no idea if the order would ever ship. There is a reason why they reviews aren’t enabled on their website.

Buyer beware! They do not respond to phone calls, voicemails or emails. It has been almost 4 weeks since we ordered from them and they will not respond. Do Not Purchase from this business!

This company has HORRIBLE customer service! My order is apparently lost somewhere. Tracking says "delayed" and has not updated in about 10 days! The company will not refund my money! They do not answer my emails...I have emailed MANY MANY MANY times and got ONE reply that said they will not refund since order has shipped! They offered no other help or hope for resolving issue! No guidance

They need a ZERO star! I have tried contacting them several times because a bee house did not get received with the proper accessories. I have tried email, phone calls, chat, you name it. Sick and tired of their lack of care. I will be returning all products and I have reported them to my credit card company that the items have been returned.

Same exact experience as Sandra S except I never received my food. STAY AWAY!

If there was less than one star, this company would get it. On July 28, I ordered from them for the first time 2 cases of canned dog food that my vet recommended that pet retail stores in my area do not carry. On August 4, I received the FedEx shipment but there was only one case of food in the box. Their website does not list a customer service phone number so I googled it. The phone recording said they were open from 9 a.m. to 5 p.m. and to hold the line for a customer service representative. On the first call, I waited 22 minutes and then was told to leave a voice message. Then I filled out the inquiry form online which says a response will be generated in less than 24 hours. I decided to telephone again and this time I waited 21 minutes before I was told to leave a voice message. On August 7, I checked for an E-mail response to my inquiry and there was nothing. I decided to telephone again and did so twice and again was on hold and finally transferred to leave a voice message which I did. I also contacted my credit card company and put in a dispute. This is ridiculous. I wish I had read reviews before ordering from this terrible company who took my money but did not fulfill my order. I should have known better and stuck with ordering from Chewy who has the best customer service anyone could ask for and you speak to a live person within a minute or two of calling.

I bought some dog food last week and order confirmed. Emailed me a few hours later saying out of stock (didnt know that when I ordered???) Say they refunded my money to a CC that hasnt been open for 6 mos. Showed them the debit card I used . Was told nothing could be done. HORRIBLE CUSTOMER SERVICE. this company should fail