petlife.comReviews of petlife.com

Placed an order on Sunday May 15. Paid for two day shipping. Never got notified items shipped so Monday, May 23 i tried to call and find out what happened. No one answers the phone or returns your voicmails. I waited on hold for 30 minutes and then was transferred to a voice-mail. Left a message. Did this twice. No call back. So i emailed, was responded too within a few hours. At this point i was told my order was still processing and expected to ship by the end of the week. But yet, the money was taken out of my account on Tuesday May 17. Two day shipping and a week later you still have not even processed my order? I canceled my order and asked for a refund. Will not be shopping with Pet Life again.

I purchased a specific brand/flavor of cat food - my cats are finicky like most. PetLife shipped a product that was different and cheaper than that pictured. At first I assumed I mis-ordered, and went back to the webpage for the product - nope, that is exactly what I ordered - and didn't receive. I contacted them, sending them a link to what was ordered and a different link to what was actually sent. 3 days later I received a response - 'that is what is on the website'. Umm, no. Then I went and looked - they changed the picture! If you order from them, screen shot everything.

Item was great.. customer service not so much.. I paid $48.77 for priority mail express, item was to arrive no later than Wednesday but arrived 2 days late.. I called and asked for a refund and was told I would only receive a partial refund from what I paid for priority mail express and priority mail.. I should have received $35.71 but was only refunded $18.. Called again and was told I should have only been refunded $8.. This makes no sense at all.. If you pay for a service you expect to get that service if not refund me.. I also asked to have a receipt emaild to me of my purchase and what exactly I paid for and was told they would do not send out receipts like that.. Asked how I could get one was told I couldn't. I needed that receipt to show post office because they said they had no problem refunding me the remainder as long as I had a receipt.. I can say I will not shop here again. I have screenshots to show what the delivery options are but can't post to this review..

PetLife has a range of products available to purchase on their website. However, if they make a mistake on your order, do not expect any accommodation or to receive the item you need. Some details on my experience with PetLife include: I initially purchased a bag on November 16, 2020. My dog could not fit it the bag, so I contacted PetLife Support to understand how the exchange process worked. I needed a medium size instead. Support told me to buy the item again in the size I needed and return the small that I no longer needed. I promptly made an additional purchase with the size I needed and returned the small bag to PetLife with a shipping label that they provided. PetLife then mailed me another bag, but with the incorrect size (a large). I again contacted Support to attempt to get the size that I needed, hoping I would not have to make ANOTHER additional purchase. This time, Support said that they were out of the size I needed (medium) but would get more in stock soon. This was on December 11. As of the date of this review, I still have not received my refund from the original bag that I returned to PetLife back in December, nor have I received a return label for the incorrect size despite asking. I have received no additional communication on resolution of this issue from PetLife, despite reaching out several times on their Contact Form and email. If this issue is resolved, I may be able to change my rating, but considering the poor customer service and that I still do not have a usable bag, I would rate 0 stars if possible.