petlife.comReviews of petlife.com

Hello, is this actually a scam business? They don't answer the phone, they don't reply to email or texts. They DID take money from my account for a product I've yet to receive. Is Better Business Bureau next?

UPDATE: I left a message on the companies answering machine. Weird that it didn't state the name of the company and that concerned me. I also left an email and surprisingly they got back to me a few days informing me that my purchases were actually shipped out. When I received them, I reversed my stop payment. The company needs to do a better job of informing it's customers of the lead time they take to send product out and they need to do a better job of sending the invoice or receipt to the customer as soon as the credit card is charged. Seemed very shady but I did get my products and they were ok. ORIGINAL REVIEW: I purchased items totaling over $50 to get free shipping. Credit card was immediately charged but a week later, no invoice, no product. No one answering their phone lines. Not impressed! I think this might be a scam company. Buyer Beware.

I ordered two boxes of Treatables for my cat; the website did not provide any specific information about the ingredients. Upon receiving the package, I noticed that there is an ingredient to which my cat has an adverse reaction. And even though the website claims they will take returns, this is an item, even unopened, that they won't take back.

I had almost run out of bird food due to a back order at my local pet shop, so when I searched for it online I found a bag of it at a reasonable price at Petlife. I purchased it, at $64.00 and free shipping. After I did that, I did what I should have done first-check for reviews of that store. When I did, I saw that it got a few terrible reviews. I was really afraid that I had been scammed. But…my bird food arrived today, a week earlier than I had expected it! I am relieved, and very happy with my experience with Petlife.Com.

WHERE IS MY ORDER NO PHONE SERVICE NO RESPONSE..NOW I GO TO PAYPAL And to the local consumer groups! rip-off! no follow ups on orders..no info..phone not being picked up..hey people-it is after 9 am!!!!!!!!!!!!!!!!!!!!! never again!

The first question I read was to be honest my honest opinion is do not use this company they will not send you your products but they will take your money and they will not get back to you you will be ripped off with this company do not use it that would be your best interest at heart

I wish negative stars was an option & I should have read the reviews prior to purchase. In a nutshell, I am experiencing every single complaint filed. 2 day shipping with no tracking info available 3 days later. I was on hold for so long, the line disconnected every time. I requested a refund 8 days after purchase because tracking was still not available and I purchased exact items from other stores and received them within 4 days. I was told the following day, they could not refund because the package shipped. As soon as the package arrived, I sent several requests for an RA and printable return shipping label via email and web portal. No response. I filed a claim and two days later, PL emailed me simply stating, “ your items are not eligible for refund”. PL did not provide any further info or documentation from their website explaining why these items are non refundable. The return policy clearly states all products, regardless of condition are refundable within 30 days of purchase ( hassle free) with the exception of food, treats, shampoos and liquids. My items are aquarium decorations, unopened in the original shipping package. The claim is still open. I checked the box allowing PL to view this complaint. Although they drag their time with communicating, we will see how long it takes to respond, now.

Worst company ever. Never shipped product, despite my warnings of notifying credit card company for fraud. Credit card company had to get my money back. These people are New Jersey fraud artists.