PETKITReviews of petkit.com

3.5347 reviews
Pet Stores
657 Brea Canyon Rd, #5, Walnut, California

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PETKIT

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About PETKIT

PETKIT creates smart pet products that make everyday pet care easier. From automatic litter boxes and smart feeders to water fountains and outdoor gear, our connected ecosystem helps pet parents care for their furry companions anytime, anywhere through the PETKIT app. Visit PETKIT Best Sellers Shop by Collection Contact us Follow us on Instagram

PETKIT (petkit.com) has 347 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: petkit.com
Website: petkit.com
Category: Pet Stores
Location: Walnut, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 64% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PETKIT reviews

347 approved reviews, newest moderated first

Amy D.
Sep 21, 2026
Ordering was easy and I had no problems
Ordering was easy and I had no problems
Ernestine L.
Sep 20, 2026
Have trouble with it getting stuck in…
Have trouble with it getting stuck in “empty” position. Also dealing with learning to reset after loading litter and cleaning. The outside gets contaminated.
Response from PETKITSep 22, 2026
Dear Ernestine, Thank you for sharing your feedback. We’re sorry to hear that you’re experiencing issues with the litter box getting stuck and with resetting the device after cleaning or adding litter. We’d appreciate the opportunity to take a closer look at these issues. Please contact our team through the Live Chat in the PETKIT App and provide some details about what you’re experiencing. Our support team will be happy to help troubleshoot and guide you through the proper steps. Thank you for choosing PETKIT, and we apologize for the inconvenience. – The PETKIT Team
Lina
Sep 20, 2026
No customer service. Terrible product.
I have been trying to get a hold of customer service since the day I set up this product and no one has gotten back to me. I was put on hold multiple times with a message that someone will respond shortly, then I'm bounced back to the app for customer service which only offers FAQ.
Response from PETKITSep 22, 2026
Dear Lina, We’re truly sorry to hear about your experience and the difficulty you’ve had trying to reach our customer service. We understand how frustrating it is to seek assistance and not receive the support you expected. Our Customer Support team has now been asked to contact you directly at the email address associated with your case. Please keep an eye on your inbox, including your spam or junk folder, for our message. For faster and more efficient assistance in the future, we also recommend contacting our team through the Live Chat in the PETKIT App, where you can communicate directly with our support team. We sincerely apologize for the frustration this has caused and hope we can assist you with your issue promptly. – The PETKIT Team
Maral G.
Sep 19, 2026
The response to my email was prompt
The response to my email was prompt. I really appreciate the help I received from Leo and I thank him for resolving my issue so fast.
Response from PETKITSep 22, 2026
Hi Maral, Thank you for your kind feedback! We’re glad our team was able to assist you and resolve your issue promptly. We truly appreciate your trust and support of PETKIT! – The PETKIT Team
LIDA P.
Sep 18, 2026
Rating
Easy to order received quickly
Patsy W.
Sep 18, 2026
Best litter ever
Best litter ever. I have 8 cats. All rescues and this product works for this household. 2 robo litter boxes and 4 open litter boxes and the cats all can go outside unless weather is threatening.
Response from PETKITSep 22, 2026
Hi Patsy, Thank you so much for your wonderful feedback! We’re delighted that PETKIT has been a great fit for your household. We truly appreciate your trust and support! – The PETKIT Team
Rinda G.
Sep 18, 2026
PETKIT max pro2
Love the auto litter box and all the different settings you can use to meet your pets needs. I like the free trial of the subscription but would be nice if video playback was included without a subscription. Shipping was fast and litter box was packed well. Easy to assemble too!
Response from PETKITSep 22, 2026
Hi Rinda, Thank you for your thoughtful feedback! We’re glad you’re enjoying your PETKIT experience and appreciate your kind words about the product and delivery. We also appreciate your suggestion regarding video playback and will share your feedback with our team. – The PETKIT Team
Daniel
Sep 17, 2026
Shipping is a nightmare
Purchased on September 6th, but the label to ship was created on September 17th??? I'm not sure why it takes so long to ship but after 10 days all that was done was just create the label not even ship the items is a little absurd by today's standards.
Response from PETKITSep 22, 2026
Dear Daniel, We’re sorry for the delay with your order and understand your frustration with the shipping timeline. Due to some items being temporarily out of stock, your order was delayed before shipment. We’re happy to let you know that your package is now in transit. Please keep an eye on the tracking information and your delivery. We sincerely apologize for the inconvenience and appreciate your patience and understanding. – The PETKIT Team

PETKITReviews of petkit.com

About PETKIT

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PETKITReviews of petkit.com

PETKIT reviews

Ordering was easy and I had no problems

Have trouble with it getting stuck in…

No customer service. Terrible product.

The response to my email was prompt

Rating

Best litter ever

PETKIT max pro2

Shipping is a nightmare

About PETKIT

About these reviews

More in Pet Stores, California

Boomerang Pet ID Tags

ArcataPet.com

Pop's Birding

Blackwater Aquatics

PETKIT reviews

Ordering was easy and I had no problems

Have trouble with it getting stuck in…

No customer service. Terrible product.

The response to my email was prompt

Rating

Best litter ever

PETKIT max pro2

Shipping is a nightmare