PETKIT creates smart pet products that make everyday pet care easier. From automatic litter boxes and smart feeders to water fountains and outdoor gear, our connected ecosystem helps pet parents care for their furry companions anytime, anywhere through the PETKIT app. Visit PETKIT Best Sellers Shop by Collection Contact us Follow us on Instagram
PETKIT (petkit.com) has 347 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
petkit.com
Website
petkit.com
Category
Pet Stores
Location
Walnut, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 64% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I love this unit. My cats went in it immediately, I used litter that was from
thier old box and they took to it right away. What a lifesaver, no mess, no stained floor, no extra cleanup, no dust everywhere and no orders, what a great find!!!!!!!
Response from PETKITSep 22, 2026
Hi Laura,
Thank you so much for your wonderful feedback! We’re thrilled to know that you and your cats are enjoying your PETKIT experience. We truly appreciate your trust and support!
– The PETKIT Team
JW
Jerry W.
The purobot max 3 is not recognizing my…
The purobot max 3 is not recognizing my two cats. I have entered their pictures and correct weights. When I get a report it is never accurate. Both cats weigh about 11 pounds. Sometimes it will say the 6 lb cat has used the device. At other times it mat say the 13 lb cat has used it. It never is accurate as to the correct weight or cat. Suggestions please!
Response from PETKITSep 18, 2026
Dear Jerry,
We’re sorry to hear that the Purobot Max 3 hasn’t been accurately recognizing your cats. We understand how frustrating it can be when the activity reports don’t match the correct cat.
The Purobot Max 3 identifies cats primarily through weight measurement. For more accurate results, please make sure the litter box is placed on a hard, level floor and not on a carpet or mat, as an uneven surface can affect the weight readings.
If your cats have very similar weights, the device may also have difficulty distinguishing between them accurately. We recommend checking that the weight data for each cat in the PETKIT App is correctly set and keeping the device on a stable, hard surface.
We hope these suggestions help improve the recognition accuracy, and we appreciate your feedback!
– The PETKIT Team
CB
Chris B.
They got back to me quickly and…
They got back to me quickly and answered my questions perfectly!
Response from PETKITSep 22, 2026
Hi Chris,
Thank you for your kind feedback! We’re glad our team was able to assist you promptly and provide the information you needed. We truly appreciate your support of PETKIT!
– The PETKIT Team
CS
Christopher S.
Sweet
Happy works great
FO
François
Mon expérience avec l’Eversweet ultra
Mon expérience avec la fontaine PETKIT Eversweet Ultra, 3 tentatives, 3 échecs. Je partage mon expérience pour éviter à d'autres propriétaires d'animaux de perdre leur temps et leur argent avec le nouveau modèle Eversweet Ultra. En l'espace de quelques semaines, j'ai eu le malheur d’avoir 3 fontaines différentes entre les mains et le constat est désastreux et sans appel : des défauts d’autoremplissage incontrôlables. Mes deux premières fontaines (achetées via Amazon et PETKIT Europe) ont présenté exactement la même panne après seulement 15 jours d'utilisation. Le système automatique Flow Lift s'emballe : la fontaine enchaîne les cycles de remplissage de manière infinie et incontrôlable. Même après la dernière mise à jour du micrologiciel vers la version 1456, qui est censée corriger le problème, cela n’a absolument rien résolu. Les 5 L d’eau du réservoir vont dans le bac d’eau usée en moins de 24h. Heureusement, ces deux premières ont pu être remboursées par les intermédiaires. Le contrôle qualité et la logistique semblent défaillants. La troisième fontaine, commandée cette fois directement sur PETKIT France, est arrivée au déballage avec le bec de remplissage en plastique complètement fissuré. L'appareil est donc totalement inutilisable. J'attends actuellement le retour officiel de leur service client pour voir s'ils vont assumer la responsabilité du transport ou tenter une nouvelle fois de rejeter la faute sous prétexte que le matériel était contrôlé au départ de l'entrepôt, avec photo à l’appui. Compte tenu des nombreux avis négatifs sur Reddit ou ailleurs, je vous conseille de réfléchir à deux fois avant d'investir dans ce modèle. Les promesses ne sont pas tenues, la fiabilité à court terme n'est pas au rendez-vous, la politique commerciale n’est pas au rendez-vous. Commande FR13232.
Response from PETKITSep 16, 2026
Bonjour François,
Nous sommes sincèrement désolés d’apprendre les difficultés que vous avez rencontrées avec l’Eversweet Ultra. Nous comprenons à quel point cette expérience a pu être frustrante, notamment après plusieurs problèmes successifs.
Concernant votre dernière commande (FR13232), nos informations indiquent qu’elle a été effectuée via PETKIT France. Étant donné que cette commande a été passée auprès de notre revendeur français, le service après-vente doit être pris en charge directement par celui-ci, notamment pour les problèmes liés à l’état du produit à la livraison.
Nous vous invitons donc à poursuivre vos échanges avec le service client de PETKIT France afin qu’il puisse accéder aux informations de votre commande et vous apporter l’assistance appropriée.
Nous vous présentons à nouveau toutes nos excuses pour les désagréments et la frustration occasionnés.
– L’équipe PETKIT
AN
Ana
UNACCEPTABLE: Three months to receive a replacement part
After having an issue with my PETKIT, I had to wait almost three months to receive a simple replacement part. And throughout the whole process, I had to keep chasing them: I even had to insist that they ask for my delivery details or provide me with the tracking information from the courier company.
The part finally arrived and I had to install it myself. It is now working properly, but I find it unacceptable that a brand of this level takes three months to resolve such a simple issue, and that the customer has to chase customer service just to get basic information.
The product itself may be good, but the after-sales service is extremely disappointing. Three months of waiting and virtually no follow-up from their side is not acceptable customer service.
Response from PETKITSep 16, 2026
Dear Ana,
We’re truly sorry to hear about your experience with our after-sales service and understand how frustrating it must have been to wait so long for a replacement part and to have to follow up repeatedly.
Due to Trustpilot’s platform limitations, we’re unable to access your order information or purchase channel directly through your review, so we’re unable to investigate the specific case from here.
Our customer service team generally responds to emails within 24 hours. If you haven’t received a reply, please check your spam or junk folder, as emails can sometimes be filtered there. We’ve also encountered cases where customers did not receive our replies despite our team having responded.
For faster and more timely assistance, we recommend contacting our customer service through the Live Chat in the PETKIT App. Our team can access your case details there and provide direct assistance.
We sincerely apologize for the frustration caused by this experience and appreciate your feedback.
– The PETKIT Team
HE
Heather E.
Just over all happy with the product.
Just over all happy with the product.
HC
Hunter C.
Better than my 1,000$ litter robot
I like this a lot more than my litter robot 4. Better at containing smells. Cheaper. Easier to clean. It’s a win win
Response from PETKITSep 22, 2026
Hi Hunter,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying your PETKIT experience and are happy with your purchase. We truly appreciate your support!
– The PETKIT Team
