PETKITReviews of petkit.com

Response from PETKITSep 14, 2026

Dear Jim, We’re sorry for the frustration and understand your concern regarding the app requirement. We’d like to clarify the wording on our Purobot Max 3 product page. The statement “If you preferred the old-fashioned way” refers to using the device’s top control panel without opening the app for everyday essential functions, such as Instant Clean, Odor Control, Litter Leveling, Maintenance Mode, and Wi-Fi Setup. It does not mean that the full product experience can be accessed without the PETKIT App or that an account is not required for app-related features. The product page also states that we recommend pairing the device with the PETKIT App because the full feature set is available there. We apologize if the wording gave you a different impression. We appreciate you bringing this to our attention and will continue working to make our product information as clear and transparent as possible. – The PETKIT Team

Response from PETKITSep 14, 2026

Hi Jennifer, Thank you so much for your wonderful feedback! We’re delighted to hear that you and your cat are enjoying the PETKIT fountain. We also appreciate your helpful note about the packaging and accessory placement, and we’ll keep it in mind as we work to improve the experience. – The PETKIT Team

Response from PETKITSep 14, 2026

Dear Jijiong, We’re truly sorry to hear about your experience with the PETKIT App and the frustration caused by the family sharing and device access issues. We understand how upsetting it can be when settings are lost and the setup process becomes more complicated than expected. Due to Trustpilot’s platform limitations, we’re unable to contact you directly through your review or access your account information. We’d appreciate the opportunity to look into this with you. Please contact us at [email protected] or through the Live Chat in the PETKIT App, and our team can help investigate the family sharing and device access issues. We sincerely apologize for the inconvenience and frustration this has caused. – The PETKIT Team

Response from PETKITSep 14, 2026

Dear Wirklich, We’re truly sorry to hear about the frustrating experience you had with your order, including the delivery delay and the subsequent refund process. We understand how disappointing and inconvenient this must have been. Based on the information available to us, it appears that this order was placed through one of our authorized reseller stores rather than directly through the PETKIT website. As a result, the reseller is responsible for the order fulfillment, shipping, cancellation, and refund process. We recommend contacting the store where the order was placed directly so they can review the case and assist you with any outstanding concerns. If you need help identifying the appropriate after-sales contact, please reach out to us at [email protected] and we’ll be happy to assist where we can. We sincerely apologize for the frustration this experience has caused and appreciate you bringing it to our attention. – The PETKIT Team

Response from PETKITSep 14, 2026

Hi Samuel, Thank you so much for your wonderful feedback! We’re delighted to hear that you and your cat are enjoying your PETKIT litter box and that it has made things more comfortable and convenient. We truly appreciate your trust and support! – The PETKIT Team

Response from PETKITSep 14, 2026

Dear Sandy, We’re truly sorry that you did not receive the support you expected regarding your missing package. We understand how frustrating it is to be left without a clear update, and we apologize for the inconvenience. Our support team has already reached out to you by email regarding this issue, so please check your inbox, including your spam or junk folder. You can also contact us directly at [email protected] or through the Live Chat in the PETKIT App, where you can usually receive a faster response. We also noticed that your order includes Seel package protection. If you prefer, you may submit a claim directly through Seel for the missing package. We sincerely apologize again and hope we can get this resolved for you as quickly as possible. – The PETKIT Team

Response from PETKITSep 14, 2026

Hi Tamie, Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with your PETKIT fountain and had a smooth delivery experience. We truly appreciate your support! – The PETKIT Team