PETKIT creates smart pet products that make everyday pet care easier. From automatic litter boxes and smart feeders to water fountains and outdoor gear, our connected ecosystem helps pet parents care for their furry companions anytime, anywhere through the PETKIT app. Visit PETKIT Best Sellers Shop by Collection Contact us Follow us on Instagram
PETKIT (petkit.com) has 347 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
petkit.com
Website
petkit.com
Category
Pet Stores
Location
Walnut, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 64% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I like the self cleaning of the litter…I am happy with the automatic litter box cleaner
I like the self cleaning of the litter box. I’m 81 yrs old and it is hard to bend over to clean out the old litter boxes so this is the way to go. The deodorizer is great. No odors. I have a little problem in lifting it for thorough cleaning but that’s more my problem than the device.
Response from PETKITApr 11, 2025
Hi Aloma, Thank you so much for sharing! We're really glad the self-cleaning feature is making things easier for you. Wishing you and your kitties all the best! 💛
JG
Jacqueline G.
fresh element mini1 feeder
I love the fresh element mini1 feede. Easy to schedule feeding for my cat while away from home. He has grown very fond of it.
I am very happy with the product.
Response from PETKITApr 10, 2025
Thank you so much for sharing your experience! We're so happy to hear that the self-cleaning feature has been helpful for you. We completely understand that lifting it can be a challenge, and we appreciate your feedback. Wishing you and your cat continued comfort and ease with the litter box! 😊
KM
Kimberly M.
D doesn’t work as advertised
This litter box worked fine for about six months, but then started where it would not empty the litter the area where the deodorizer is supposed to hang broke it’s poorly made, and not to mention how difficult it is to clean the litter box will never buy another one
Response from PETKITApr 10, 2025
Hi Kimberly, We’re really sorry to hear that your experience didn’t meet expectations, and we sincerely apologize for the inconvenience caused.
To better assist you, could you please let us know which model of the litter box you’re using? Also, if you could share a few more details about the issues you're encountering—such as when the emptying problem started and what exactly happened with the deodorizer attachment—we’d be happy to look into it further.
Please feel free to send us a private message with your order details and any photos or videos if possible. Our team is ready to help and will do our best to resolve this for you as quickly as possible. Thanks again for your feedback😊
MM
Melissa M.
I find the waste bin to be a great size…
I find the waste bin to be a great size and the unit works well. I have 4 cats and they all use the unit, even though 2 of them are elderly cats and this was new for them. I find it easier to use the app on my phone to adjust the bin for refilling and cleaning than the button on the front of the unit as the button is so close to the floor and it is hard to see what the screen says. Also sometimes a little hard to clean the inside top of the unit as dirty litter can stick there when emptying.
Response from PETKITApr 11, 2025
Hi Melissa, Thank you for your thoughtful feedback! We’re so glad to hear that all four of your cats, including your senior kitties, are using the unit well. We appreciate you pointing out the difficulty with the front button and cleaning the top interior—we’ll share this with our product team for future improvements. Thanks again for choosing PETKIT! 💛
PA
Paulette
This product has been so amazing!
This product has been so amazing!! I'm 73 years old, have 3 cats and being able to just empty the bag every 4 to 5 days is a life saver. The room is fresh and clear of dust and stinky litter order. Thank you for the amazing product.
Response from PETKITApr 11, 2025
Thank you so much for your kind words! We're thrilled to hear the product has made life easier for you and your three cats. Wishing you many fresh, hassle-free days ahead! 💗
MH
Maria H.
I love their tofu based cat litter
I love their tofu based cat litter. Really makes a huge difference in my automated cat litter box.
Response from PETKITApr 11, 2025
Hi Maria, Thank you for your feedback! We're so glad to hear that you love the tofu-based cat litter and that it’s working well with your automated litter box. We truly appreciate your support! 💗
JW
Jeanette.W
I actually like it
I actually like it
Mine took a bit of time to arrive but honestly, worth the wait. I'm not usually into all these smart gadget stuff but had to get it for my cats since I was travelling for a week.
I got the YumShare smart feeder. manual was clear, but I mostly just checked YouTube for the instruction. Super easy to set up. The camera on the feeder records lil clips and vids, so I can check on my cats like every hour. Food storage was big enough for both of them for the whole week, even more.
The app... hmm, sometimes a bit confusing, and you gotta subscribe if you want longer cloud storage for the videos. But since I was checking daily, did not bother much.
All in all, pretty satisfyin experience. Just wanna drop my comment here in case it helps someone.
Response from PETKITApr 11, 2025
Hi Jeanette, Thank you for sharing your experience! We're so glad the YumShare smart feeder worked well for you and your cats. We appreciate your feedback on the app, and we’ll definitely keep that in mind for future improvements. Thanks again! ❤️
MM
Michael M.
Ich habe eine Katzentoilette von petkit…
Ich habe eine Katzentoilette von petkit über eBay erstanden, jetzt habe ich leider mitbekommen das das Gerät garnicht auf dem Markt sein dürfte da es als defekt deklariert worden ist. Nur komische das es im freien Markt zu kaufen gab. Da wurde doch noch ohne Garantie ein Gerät in den Schwarzmarkt geworfen und nochmals Profit rauszuschlagen, anstatt das Gerät zu reparieren, jetzt kann es nur noch mit der Hand anstatt mit der App gesteuert werden. Niemals mehr von dieser Firma.
Response from PETKITApr 3, 2025
Hello, Thank you for your feedback. We would like to clarify that none of our PETKIT litter boxes, neither the current nor previous generations, have ever been declared defective or removed from the market. We are sorry to hear that you are not satisfied with your device.
If you are experiencing any issues with its functionality or have suggestions for improvements, please let us know. We greatly appreciate your feedback and take it seriously to continuously optimize our products. Our goal is to provide you and your cat with the best possible experience.
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Hallo, vielen Dank für Ihr Feedback. Wir möchten klarstellen, dass keines unserer PETKIT-Katzenklos, weder die aktuellen noch die vorherigen Generationen, jemals als fehlerhaft deklariert oder vom Markt genommen wurden. Es tut uns leid zu hören, dass Sie mit Ihrem Gerät nicht zufrieden sind.
Falls Sie Probleme mit der Funktionalität haben oder Verbesserungsmöglichkeiten sehen, lassen Sie es uns bitte wissen. Wir schätzen Ihr Feedback sehr und nehmen es ernst, um unsere Produkte weiter zu optimieren. Unser Ziel ist es, Ihnen und Ihrer Katze die bestmögliche Erfahrung zu bieten.
