Petkey helps reunite lost pets with their owners through microchipping, microchip registration, and other pet recovery services. Based in Detroit, Michigan, Petkey provides microchips and registration services across the U.S. and Canada.
Petkey (petkey.org) has 5,824 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
petkey.org
Website
petkey.org
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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After talking with representative Amirah L. I was very happy and satisfied with her knowledge and understanding of what my issues were. She immediately helped me with my misunderstanding and answered my questions and helped me finish my registration for my dog. She was one of the best representatives I’ve dealt with on the phone and her service was very appreciated by me.
Response from PetkeyDec 3, 2025
Thank you for the detailed feedback, it's great to hear Amirah got everything sorted and made the process clear. We’ll make sure she sees this. 🐾
Kind Regards,
Petkey
RH
Richard H.
I got my Husky back after 22 long…
I got my Husky back after 22 long months of wondering and waiting.
Response from PetkeyDec 3, 2025
That’s an incredible reunion, Richard and thank you for sharing it. We’d genuinely love to hear the full story. Feel free to email me directly at [email protected] 🐾
Kind Regards,
Petkey
MR
Magic R.
Beware of this company
Beware of this company. My daughter received an email from them stating your pets microchip registration is pending and to log in to get a discount on lifetime registration. Our pet has been registered to ME his entire life. He was microchipped 7 yrs ago by his vet and it was registered for life with a different company. Its always been my name at vet, my email, and his dog license has always been in my name alone. I googled this and found they search databases for micro chip numbers. No clue how they got my daughters name or email out of it. Imagine if I wasnt a responsible pet owner and keep all receipts. The company I use is looking into this. Don't be fooled into paying twice when you already have your chip registered. When I tried to call the recording says to leave a message with the microchip number. Not even 24 hr agents like the company I use who picked up right away
Response from PetkeySep 24, 2025
Hello Magic Rainbow,
Thank you for sharing your concerns. We completely understand how frustrating it must feel to receive an unexpected email when you’ve always kept your pet’s records up to date, and you’ve clearly been very diligent about making sure your pet is protected.
The only way your daughter would have received an email from us is if her address was entered into our system at some point, this can sometimes happen if a registration was started online but never completed. In those cases, our system may send a reminder about finishing the process.
To clarify, we do not search external databases or use microchip numbers to find or contact pet owners. Any messages we send come only from information already provided directly to us.
If you’re able to share the email address where the message was received, we’d be happy to investigate further and confirm exactly why it was sent.
Please rest assured that your pet’s existing registration remains valid and secure.
Kind Regards,
Petkey
SA
Sannae
Amazing customer service
Amazing customer service! Very thorough and competent work! We loved dealing with someone who cared about what they do and provided amazing help!
CU
customer
Christopher Watson was great!
Christopher Watson was great. He answered all my questions and explained everything in detail. My pup, Trapper is now protected.
SA
Sally
Gold star experience
I was in panic mode as my pets former microchip company shut down unexpectedly. Curtis replied immediately to my emails and eased my mind and made the whole experience a breeze compared to the former company. TYSM!!!
LA
LaTisha
Very friendly and helpful
Very friendly and helpful
SN
Sam N.
Scam
Scam! Scam! Your pet is NOT safe from theft with these people!!! Look at how other people are saying their pets are being stolen because as long as you have the chip ID and can get into someone account, you just change the info right on the web page !!! No questions asked ! If you want to change email you do have to call but you just need the info off the web page to change it!!! NOT SAFE!!!!! P
Response from PetkeyAug 19, 2025
Hello Sam,
After a careful review, it appears that you have never registered a pet with us. Are you sure you're not referring to a different microchip database?
We take the security of your pet's information very seriously and want to reassure you that unauthorized access is not possible with just a microchip ID.
To access or make any changes to an account, you must have the correct login credentials. A microchip ID alone is not enough to gain entry. The Petkey system is designed with multiple security layers to protect your data and ensure that only you, as the rightful keeper, can manage your pet’s information.
Any transfer of keepership requires additional verification and is always reviewed by our U.S.-based support team, who are available 7 days a week to confirm all requests.
If you have any reason to believe your account has been compromised, please contact us immediately at 734-600-3463.
We will promptly investigate, secure your account, and ensure your pet’s registration remains accurate.
Kind Regards,
Petkey
