PetkeyReviews of petkey.org

Response from PetkeyApr 27, 2026

Hi Twyla, Thank you for taking the time to share this. We’re really glad to hear you had such a positive experience with Iris. Taking the time to answer questions properly, and making sure pet owners feel confident about their registration, is exactly what our team is here to do. We’ll be sure to pass your kind words on to her. We appreciate your support. Kind Regards, Petkey

Response from PetkeyApr 23, 2026

Hi Christine, We’re sorry to hear about your experience, but we do want to clarify a few important points. Petkey is a legitimate, independent pet recovery service that has been operating for over 20 years and is used by pet owners and veterinary professionals across North America. We are not affiliated with Petlink, and our website and registration process clearly identify Petkey as the service being purchased. We understand that you intended to register with a different provider, and while we cannot control which ads users choose to click on, we do encourage all customers to review the details of a service before completing a purchase—particularly when multiple companies in the same space have similar names. That said, as a gesture of goodwill, we have issued you a full refund. We take feedback seriously and are always working to improve clarity for our customers, but we respectfully disagree with the characterization of our company as a “scam.” We wish you and your pet all the best. Kid Regards, Petkey

Response from PetkeyApr 22, 2026

Thank you for taking the time to share this, we really appreciate it. Blair and the team put a lot of focus on making things simple and practical for shelters, because the reality is if registration isn’t easy to implement, it just doesn’t get done consistently. And when it doesn’t get done, pets slip through the cracks. That’s exactly what we’re trying to fix, making sure every pet leaves properly registered, with real contact details linked, so if they’re ever found, there’s a clear path back home. We’re glad the process worked well for your team, and we’re always here if you need anything as you continue registering pets. Kind Regards, Petkey

Response from PetkeyApr 20, 2026

Hi Melissa, We’re sorry to hear you’re unhappy, and we appreciate you taking the time to share your experience. Petkey, like other microchip registries, advertises through Google. In this case, a registration was completed on our website after selecting one of those ads. While we understand this may not have been your intention, we’re unable to redirect or transfer registrations from other companies, as each registry operates independently. As the service is digital and processed instantly once submitted, it is considered fulfilled at the point of completion, which means it is non-refundable under our terms. That said, we’re always happy to review individual cases, so please feel free to contact our support team if you’d like us to take another look. Your pet’s microchip is now securely registered in our nationwide database, making their details accessible to vets, shelters, and pet professionals, and helping ensure they can be identified and returned to you. Kind regards, Petkey

Response from PetkeyMar 21, 2026

Hi Nicole, Thank you for sharing this, what a great experience to hear about. We’re so pleased Farid was able to step in and make such a meaningful difference when you needed it most. Support like that is exactly what we aim to provide, and it’s great to know he delivered. We’ll be sure to pass your kind words on to him, he’ll really appreciate it. Kind Regards, Petkey

Response from PetkeyMar 5, 2026

Hi Iris, Thank you for taking the time to share your experience with us. We’re sorry to hear that the engraving on your tag faded sooner than you expected. We understand why that would be frustrating. When you contacted our team, a discounted replacement tag was offered as a goodwill solution. When you contacted our team, a discounted replacement tag was offered as a goodwill solution. We’re sorry this did not meet your expectations. We do truly appreciate you recognizing Kathy. We’re very glad she was able to help you regain access to your account and guide you through the process. We’ll be sure to pass your kind comments along to her. Kind regards, Petkey

Response from PetkeyMar 3, 2026

Hi Kristen, We appreciate you taking the time to share your perspective. We understand that when you see “free” registry options online, paying for registration can raise questions. The key difference is that Petkey is not simply a database that stores contact information. When you register with us, your microchip is activated in the national lookup system and connected to our active recovery services. That includes 24/7 live U.S.-based phone support (which you were able to reach), proactive lost pet alerts sent to shelters and veterinary offices, recovery outreach assistance, and ongoing system maintenance and security. Providing live support and active recovery services requires real staffing and infrastructure, which is why Petkey operates as a paid service rather than a basic data registry. Some registries provide free data storage only. Pet owners should absolutely choose the option that best fits their expectations. Our focus is providing hands-on support designed to help reunite pets and families as quickly as possible. Kind Regards, Petkey

Response from PetkeyFeb 26, 2026

Hi Wintersune rains, We are truly sorry about your sister’s passing. We can only imagine how difficult this time must be, and we’re sorry to hear that your experience with us left you feeling disappointed. That is never what we want for any pet keeper. Your pet is successfully registered in our secure recovery database. This means the microchip number is now securely linked to your contact information, so if your pet is ever lost and scanned, your details will appear and you can be contacted for reunification. Our service also provides 24/7 access to a U.S.-based call center, including Spanish-speaking support. We take feedback about service seriously and have shared your comments internally so we can review the interaction and continue improving how we support pet keepers. We appreciate you taking the time to share your experience. Kind regards, Petkey