PetkeyReviews of petkey.org

If I could select negative stars I would. About five years ago, my dog was stolen by an abusive ex-boyfriend. She was licensed in my name with the state, her microchip was registered to me through multiple companies, and I was solely responsible for her care. Despite this, PetKey (petkey.com) allowed her microchip to be re-registered under his name without verifying its existing registration. They did not check against other databases, such as AAHA, to confirm prior ownership—a simple process that could have prevented this. Their lack of verification enabled someone with no right to take over her registration, which is deeply troubling. PetKey’s handling of this issue reflects a serious lapse in empathy, professionalism, and diligence. Their response to my inquiry stated: "Microchip registries are not obligated to verify if a microchip is registered with another database before independently recording the details... We will not be continuing further correspondence regarding this matter." – Customer Support Representative, PetKey LLC This approach creates opportunities for pet theft, and I've spoken with several others who’ve experienced similar issues with PetKey within the past 3 years. While I understand their legal limitations, PetKey's unwillingness to explain their process—or outline steps to prevent future incidents—is unacceptable. PetKey is now hard-pressing to get this review removed even though there is nothing defamatory about it.

I registered my dog a year ago and was just charged an additional $20, without warning. I had to email to request my card information be removed to not be charged MORE and am now out $40, when eveey other registry cost less thay $20. Customer service is awful.

The adviser who helped me post the “lost pet” notice was empathetic and stepped me through the process. He even found a photo of a dog like mine, since we had just adopted him and lacked one.

If I could give 10 stars I would! I reached out to Petkey on behalf of my sister, who is not tech-aligned and didn't feel comfortable using the website. She was on the phone line with me. She adopted a dog from a dear friend who had passed and wanted to transfer the owner information on the chip. We went on the site because my sister is going on vacation in a few days and wanted to ensure that if something happened, her dog would be tied to her contact information. Coralee was the representative who assisted us and she was nothing less than AMAZING. She listened and fully assessed the situation, always with my sister's dog's best interests in mind. She won my sister and I over very quickly. As the previous, deceased owner had already registered with Petkey, Coralee diligently validated that my sister was the new owner. She did so with great empathy, with which we were VERY impressed. We were not expecting anyone to answer, let alone a one and done resolution. Coralee helped my sister to quickly transition the ownership to her, so she could have piece of mind on vacation. I am going to spread the word about Petkey to all of my friends and my husband I will DEFINITELY be using Petkey for our future pets. Keep up the great work, Petkey!

Haylee has awesome customer service skills. She was kind,pleasant and helped me out with the registration of my new kitten and a second pet There was not a long wait time for service. I highly recommend this company. Thank you Haylee for making my day easier.

I was absolutely destroyed when I realized my boy was missing, I called just to check if his microchip was active, and I ended up getting amazing advice and support from Halee!! She is seriously amazing, and I wanted to let her know I found Rocky!! Thank you so much, and please know that Halee’s advice was crucial in finding him. She’s awesome.

Deven was the best, I was going through an emotionally traumatic event and he was a stranger that talked to me like an old friend.

I was looking to get my cat microchipped, but was unsure which company to go with. I called Petkey and spoke with Deven, who very politely walked an old woman like me through all of their services. I will be getting my little man chipped soon and you can bet i'll be coming back!