PetkeyReviews of petkey.org

My experience with customer support at Petkey was excellent. Due to my error I did not receive my pet tag etc. Petkey happily shipped another. The representative couldn’t have been kinder.

Joseph was very polite and professional. He has a lot of knowledge that came through. He gave me peace of mind that he and I are going to work through a transition of ownership process successfully. Turned out we have a lot in common!

Joseph has called me numerous times to threaten that if I don't pay the fee to register my dogs with Petkey they will be lost and have no way to return to me. I have registered my dogs for FREE with Free Pet Microchip Registry and linked the Petkey microchip. Save your money!!

I had a terrible time with the tags either breaking or becoming unreadable. I tried to get them to replace the tag for free since I had already paid for 2 that were defective. They offered me 10% off a 3rd tag which was unacceptably. I asked to speak to a supervisor. While waiting on the phone for a supervisor the agent on the phone heard me talking to my chocolate colored Maltipoo. I called the dog “ my Little chocolate girl “. When the supervisor came on the phone she was rude to me because she was told I called the agent a little chocolate girl. Told me they didn’t put up with that abuse. They refunded my money and told me I could. Not do business with them. THIS WAS CRAZY . There was no explaining to them the truth.

I had the pleasure of dealing with Rachel Korta one of the amazing representative's at PetKey. Rachel was very informative, knowledgeable, professional, patient and caring. Rachel was instrumental when transferring ownership of Ruby's tag to me. We had to wait 14 days for the transfer process to become official and Rachel kept me informed throughout the whole process. We are relieved that everything was taken care of in a satisfactory manner and are at peace that Ruby is finally registered to us and is safe. Thank you again Rachel you're an awesome representative with PetKey and I will definitely ask to speak with you again in the near future. Have a blessed day. Dulce Garcia Ruby's Mommy

I had an outstanding experience with Farid at Petkey. His level of customer service was truly phenomenal from start to finish. He was incredibly responsive, compassionate, and genuinely invested in helping me through the situation. Farid went above and beyond to make sure everything was handled quickly and efficiently, while also taking the time to explain the process and provide reassurance. In a stressful situation, that kind of professionalism and care makes all the difference—and he absolutely delivered. It’s rare to come across someone who combines expertise with such a high level of empathy and dedication. I’m extremely grateful for his help and would highly recommend Petkey to anyone who needs reliable, top-tier support.

Iris really helped me understand all the packages and took her time with my family. Thank you.

Farid was excellent with his service. I had a missing pet and he not only registered the microchip for me, he also issued a pet alert and my pet was back within a few hours. I am so thankful for Farid, he truly made my day.