Pet SupermarketReviews of pet-supermarket.com

After paying extra for same day delivery, the order took several days to arrive. My emails to the company bounced back and the phone lines are inactive. Have cancelled subscription and will be going elsewhere in future.

New dog owner here, placed my first, and likely my last, order online, three items for autoship. They were not shipped, 2 out of the three (although all three were listed on the invoice that the driver left) items I ordered were delivered via a door dash driver, who dumped the bag on the ground in the rain without even knocking. I called the store to ask where the missing item was, and heard the young man who answered the phone tell his manager that he forgot to give it to the driver. I asked to speak to the manager myself, and he told me that she was on break and would call me back. Not cool- end of the day on a Sunday- the one item we needed, my dogs actual food, is the one they did not deliver- how do you miss a 12lb bag of dog food and remember two small treat bags??? Not cool. PetSmart here I come. Update- kid called back, not the manager, who I specifically requested, and told me I could order it again, but he had no idea when I’d get my refund! So now I’m supposed to be out 2 X the money for an item I still do not have, and trust them to deliver it next time. WHAT? Seriously this is the most unprofessional, poorly run retailer I have ever dealt with.

I have emailed this company several times over the past few months after being disappointed with their incorrect delivery times and they have ignored me. They state the following: "Delivery method: Standard (2-3 working days)." It has NEVER delivered to me within 3 working days, so how can they legally state this? And to straight-up ignore me about this is disgusting. I have wasted days and hours of my time waiting for this to be delivered, had to buy more elsewhere to last me until I received it and been ignored. So I just sent them another email saying it has been 44 days since I first complained and it bounced back this time - "Your message wasn't delivered because the address couldn't be found or is unable to receive email". Yet their website clearly says this is their email address! Now in terms of this actual product: On 12/2 it was £8.44 for 25l. On 28/3, 25/5 and 25/6 it was £9.20 for 25l. On 26/8 it was £9.42 for 25l. On 29/9 it was £10.73 for 25l. Today (24/10) it is £13.20 for 25l. So in 8 months, the price has increased by a whopping 44%! Do you really think this is the way to keep customers? You have lost my custom for sure.

Partial delivery and incorrect delivery of goods. So I asked where my original order was...they didn't know. So they offered a refund on only 'some' of my missing goods. How is that supposed to be customer service? I've been emailing them for over a month now and getting no closer to a resolution. It was my first order...and my last. Definitely steer clear of this outfit.

This has been the worst job management ever we were stuck without a store manager for 3 months and we reached out to don who would ignore other workers text when we needed help…. We were left without the ac getting fixed for 2 months during the super hot summer in Tennessee and were left to do truck dying of heat in the store and the poor animals were also super hot but they didn’t do anything about it for 2 MONTHS!! Terrible,…. me and my sister were hired with them knowing we were sisters we made that very clear is went though multiple people just for them 9 months down the road come and tell us one of us we have to quit because we can’t work together due to “ company policy “ where was the “company policy” when we got hired 9 months ago?? Y’all had no problem going against the “company policy” when y’all needed the help…But now it’s a problem and I’m losing my job!!!!! Worst company ever I would not recommend…. I had lots of fun working with animals and some of the people I worked with but this company is TRASHHHH!!

I was told that next-day delivery meant before 12 a.m., so I waited until the next day, but there was no such option on the website. When I called, I was then told it was actually before 10 a.m. I did not trust the advice given and could not wait another day.

When I asked questions I was given totally in accurate answers. When I had called asking if they had specific items they sounded so sincere telling me that oh yes, both sizes. I get there and of course they did not have any. Young people working apparently getting their kicks out of mis directing people and putting animals in harms way talking about the ingredients of food for puppies. I was a sucker and believed her.

Store 127 had had no a/c in the store for about 1 month per Harly the team leader. The rabbits are totally in distress as well as the other furry animals. I asked for the number to corporate, he told me to google it. I asked to talk to manager , he pointed to himself and said have a good day. He said he put cooling stones in the cages at night, I said they are in distress now, panting on the verge of heat stroke, the other customers were also complaining about the rabbits being overheated. The animals need to be moved to another store until air is fixed. So yes I googled it, I emailed and I notified the proper authorities to do a welfare check on the animals. I will never shop in that store again, but I will be doing the follow up with corporate.