Pet SupermarketReviews of pet-supermarket.com

Due to a delay in our dog food delivery I was promised a refund of the delivery fee by Keenan. Unfortunately there was no delivery fee, so I was promised a refund for nothing. When I queried this with customer service, I was told by Ellie and Magali that I was indeed not entitled to any refund. I have now cancelled my subscription with them. I would advise they provide better customer service training to their staff, although based on other reviews they don't seem too concerned about this.

Ordered through these next day delivery selected still waiting , not impressed to say the least No point in shopping for a discount if you have to go out and buy anyway whilst waiting for an indefinite delivery No tracking details just pointless info

This was my first time into Pet Supermarket to shop for my little kitten.Right away I was greeted with kindness by Mackenzie. She was extremely knowledgeable about nutrition for kittens and pointed out the best products for me. I am on a tight budget because I am not working and she led me to the 50% off items which was a huge help...she assisted me with the reward program and also shared information with me regarding the walk in Veterinary Care and we are planning to come on Sunday Oct. 11th...I cant thank Mackenzie enough for making me feel so good about being a kitty parent...she will be my go to girl for all our pet needs!! She really is a wonderful employee of your company!! 5 stars and more for her!! Laurie

Never again! I ordered at the weekend for a rescue dog at a charity and put the wrong address, I emailed straightaway to change the delivery info and no one responded for 48 hours. The response I got was, 'it's been dispatched to the wrong address and can the person refuse it', if it's the wrong address how can the person refuse it? I had gone out of my way to buy things for a dig that had been through so much and I was recommended the website by the charity, so I'll tell them to avoid if the services isn't very enough. It's not down to the customer if they don't have enough people working to get through the queries. There's no option to cancel or change the order once it's placed, it's a very out of date website. I've now had to get a refund and will go to Pets At Home and pay for next day delivery!

Terrible experience! Ordered online, took (((9))) days to receive product. All bags have air as it is freeze dried. They were crushed into a tiny box. 3 of the 5 bags were damaged beyond use as it is measure by the dogs weight for the amount of biscuits to serve. The chicken flavor was reduced to crumbs. My son called me at work and I immediately contacted them. They wanted pictures, they wanted this and that basically calling me a liar. Meanwhile, I don’t 2 hrs and finally gave up! I called another company, told them my issue and they overnighted me the dog food. I do not recommend using Pet Supermarket for any of your pet needs. They have terrible customer service, I am out $125.00 and still had to make other arrangements to receive the food for my dogs!

I barely go to Pet Supermarket due to trust issues, So I decided to go last Saturday. I bought a pleco Saturday and on Monday found it dead. So I went back with the fish to exchange it and they gave me another one. I gave them my water so they could to water test and everything was good. This afternoon I was looking at my tank just found the new pleco dead. I gave up on Pet Supermarket and flushed the dead pleco. It would cost me more money due to distance and gas. I have only 5 platys, and a few neons in a 40 gallons tank. o ammonia o nitrite and about 40 ppm nitrate. I will never go back to buy fish.

I ordered dry food for my dog with repeat orders ever two months. Got an email to say it had shipped. Two days later another email with different order number saying it had shipped. Did not receive anything after 5 days. Rang and was told something had happened to my first order so they resent it. I asked when but found out it had not actually veen sent but they would send it priority that day. Supposed to arrive today, 10bdays later. Disgusting service. I shall cancel my ongoing order.

DO NOT BUY FROM THIS COMPANY. EXPLAINED I HAD A PROBLEM AND NEEDED MY DOG FOOD THE FOLLOWING DAY. I PLACED THE ORDER AT 12.27 ON 22ND JULY. TOLD ORDER WOULD BE DELIVERED THE NEXT DAY. AND IF THEIR WAS A PROBLEM I WOULD RECEIVE A PHONE CALL. THE FOOD DIDN'T ARRIVE, AND I DIDN'T RECEIVED A PHONE CALL ( 23RD JULY). UNFORTUNATELY I HAD TO FEED MY DOG A DIFFERENT FOOD WHICH UPSET HIS STOMACH BADLY AND MADE HIM ILL. CHASED DELIVERY TODAY(24TH JULY) AND WAS INFORMED THE ORDER WAS BEING LOOKED AT IN THE WAREHOUSE. SAID IT'S TO LATE TO UPGRADE THE ORDER TO NEXT DAY DELIVERY. THEY TOOK THE MONEY THE DAY IT WAS ORDERED AND 2 DAYS LATER, STILL NO GOODS . AND NOW SAYING IT MIGHT NOT EVEN ARRIVE TOMORROW!!! WHICH WOULD BE THE 3RD DAY. OFFERED DISCOUNT OF £5 IT A JOKE, ITS NOT THE COST IT'S THE FACT THEY LIED, WHICH RESULTED IN MY DOG BEING ILL. I COULD HAVE ORDER IT FROM ANITHER COMPANY ON A NEXT DAY DELIVERY. ASKED TO SPEAK TO A MANAGER AND WAS TOLD SOMEONE WOULD CONTACT ME WITHIN 48 HRS!!!!!!!!