Pet SupermarketReviews of pet-supermarket.com

Received delivery of food and antler chews in flimsy split plastic packaging. One of antler chews were missing. Sent photo and email straight away. NO acknowledgement and no response. Very disappointing and poor service.

So sad. I've been using Pet Supermarket for my dog food for years as a subscription. The past 6 months orders have been delayed, out of stock and cancelled. I finally quit using them. I tried to sign up for another dry dog food on their site I selected "in stock" and there was only 10 options available out of 600 items! I dont know whats happened with the company but they lost me as a customer.

Ordered 3 tubs of cat dreamies, only two sent. Cannot contact them as no details shown on website (I wonder why!)

I am absolutely livid right now. I have always had positive experiences at this location—especially when Jennifer worked here. I respected her work ethic so much that I eventually hired her at the company I work for. That should tell you the level of service I’ve been used to from this store. Tonight was completely unacceptable. After a long day of work and while preparing to travel out of town, I rushed to this store to buy dog food because I have to board my dog early tomorrow morning before flying to New York. The store closes at 8:00 PM. I arrived at 7:56 PM, along with two other customers who pulled up at the exact same time. I jumped out of my car and walked straight to the door—only to have the clerk lock the door when he saw me pull up and completely ignore me, even as I clearly stated that the store was still open and I had three minutes. The other customers left. I stayed until the 3 employee exited the store and told him directly that what he did was a complete sucker move and that I would be writing a review and contacting corporate in the morning. His response? He challenged me and said, “Go right ahead.” He then added that “he has a life,” which is why he closed early. That response alone tells me everything I need to know. If a store closes at 8:00 PM, and paying customers arrive before that time, common sense—and company policy—would suggest you serve them. I wasn’t asking for special treatment. I was asking to be allowed to shop during posted business hours. For context: I own a Cane Corso. The food I buy costs $107 per bag, and I am in this store every single week. That ends today. Going forward, I will be purchasing my dog’s food from Amazon. Losing loyal, high-spending customers over laziness and attitude is a terrible business decision—but apparently one this location is comfortable making. Corporate will be hearing from me in the morning.

Waste of time had to contact bank for refund…do not order from pet supermarket absolute clowns make me sick. Over 1 week nothing recieved

The item I ordered did arrive, but I needed to return it—and that’s where everything went wrong. The phone lines weren’t working, my emails kept bouncing back, and the only replies I received were automated messages saying they were busy and that my order was on its way. The returns page wouldn’t open for days, and when it finally did, it directed me to DHL and generated an invalid return label. The amount of time and inconvenience this has caused is completely unacceptable. I will not be buying from this company again.

Terrible experience. As other reviewers have said, phone lines are shut down and emails are not answered. I finally got my order (having paid for next day delivery) 4 days later. I count myself lucky to have received anything. Don't order from them, Terrible. Will pursue chargeback if they don't refund the delivery charge.

Paid 5.99 for special delivery next day 3 days ago, the phone lines are shut, ive yet to receive another email back from them. This place is a farce, chargeback will be incoming