Pep BoysReviews of pepboys.com

For a two-week period of time I went to my car to double check on my car. Because the 1st time I came to check on my car ALL my doors were unlocked. After I locked all my doors and then returned a 2nd time, days later, Again, ALL of my doors were unlocked. This 3rd time that I visited, I found weed in my car and nothing in my trunk because it was stolen, and the 2 front doors were unlocked. I smelled weed inside of it and found a cup with a marijuana blunt inside of it. Mind you this was the third time I came to check on the car, I had already visited Pep Boys twice, locked all my doors, and had found that every one of my doors were unlocked. When I came back to my car the 3rd time to find the weed stench and a cup with a blunt inside, including ashes all over my vehicle's center console. So, stolen items, illegal substances (and I work in Law Enforcement), and no concise answer to my car woes (the reason I took it there in the first place) .. .. .. Then was called a liar by management when I brought it up to them. (this is the short version my experience with them)

I was at the Queens Village pep boys. What an exceptional crew. Service with great appreciation. Thank u guys for answering my detail questions

Thanks to Art and Marcus for getting the tires for my car and truck... Great price on tires and good customer service.. Pep Boy # 1584

Wifey and I trust our cars with Pep Boys Battery and Tires. Long lasting and exceeds expectations.

Let me start off by saying my daughters car is currently sitting at the Pepboys location in Clayton since it was towed there 5 weeks ago with no resolution to the problem. In October of 2019 we had my daughters car towed to Pepboys in Clayton. We were current customers and entrusted them with repairing my issues. I was it was the radiator a d agreed to the $1,690 repair. While working on the radiator they damaged the engine. Due to their error the store paid for an engine. It took them over a month to fix while leaving the burden on me to figure out transportation. Since 11/2019 we have returned to Pepboys at least 8 times with issues related to the engine. I even took it to other mechanics who always referred me back to Pepboys since it was their error with the engine. In May of 2021 the car just died and I had it towed to another mechanic since I had little faith in the Pepboys in Clayton. The owner of the automotive place stated the engine was dead and there was not one drop of oil. We just had the oil changed the end of January and NC inspection the end of April (which they were supposed to do an oil change with inspection which they didnt). Maybe the oil was due to be changed but it shouldn’t have had no oil in there. There is no oil on my driveway. I contacted corporate office after the other mechanic advised about the engine and opened a case. I called 5 different times over no one returning my calls and finally Eric at the local Pepboys called me. He seemed to be nice but cannot stick to his word with calling back or giving me an estimate on a replacement engine. His boss agreed to pay half for a replacement engine and Eric advised over 10 days ago he would call me with numbers. Still no call, 5 weeks later since towed and no estimates as my daughters car sits at the store. I am amazed how I went in for a radiator and had a bad engine put in and somehow this has become my issue mentally and financially to deal with when I had good faith they would replace my radiator and not create a year and half worth of issues for me. Keep in mind every time we dropped it off over the last year and half the car would be there on a average of 3 days to repair. Of course that manager is no longer there and he never charged us for those issues or log into your system. Either way the engine was bad that was put in, I didn’t ask for an engine and now no one is ethical or understanding to call me back to even resolve the issue. I have already made a complaint to Better Business about this and next will be the NC Consumer Affairs. I feel as a female and consumer they are taking advantage of me and I will not tolerate this. Emotionally this has worn me down but I will not allow this treatment to happen to others. It’s a shame how fast reputation can be affected over one issue that could have been resolved with returning calls and showing me some respect.

The Orlando, FL Pep Boys were awesome; arrived late in the afternoon @ 5PM; repairs w/ parts completed by 6:30 PM the same evening! Extremely helpful & responsive to someone new in the City w/ Car Issues! Thanks again - truly appreciated! "The new Kid in the Neighborhood from CT"!

I recently had bought a car and was thinking of who to trust to have it in good shape. I don't know the answer yet, but I know who not to rely on: Pep Boys. Their website said they are open till 8PM, so I made an appointment for, 6.30PM, drove all the way to the store, arrived 15 min BEFORE my appointment. And guess what happened: "Sorry we are closed for today, please come tomorrow!". If you don't work at 6.20PM, why on Earth do you give me an appointment at 6.30PM? Anyways, the lesson I learnt: Avoid this shop, not a trustworthy business at all.

I had been going to the Pep Boys at 7655 Hillsborough, Tampa, FL, for at least a year, since it was near my house, and the CS was good. Recently, my car went down and my job path changed. I left my car with the store since last Oct, 2020, to be fixed. No word or calls on when it should be done. It is now May of 2021, and still no briefing on conditions. Never again will I return to this location without a demand order and legal proceedings. Beware!