Pep BoysReviews of pepboys.com

ZERO Stars! The customer service is non-existent. The corporate office is a joke. I bought a battery with a 3 year warranty - after a 1 year it was toast. Went to replace 1) the 'Boys dont sell that brand anymore 2) cant help you 3) no refund 4) come back tomorrow 5) oh - tomorrow, we happen to have a replacement battery at another store...are you friggin' kidding me? Will never never never give these clowns another penny of my money. Total rip-off.

I went there for my oil changes.i was not happy with the price but then I got my service done as I was in rush.

I brought my car in for break service, and was satisfied with the price and warranty. It was a bit pricy but the warranty and quality was better than what my dealer offered for the same price, plus I was promised a rebate which made the price a little better. I now regret not taking my car to the dealer. The customer service from the first moment was poor, an arrogant manager could have cared less that I was standing at an unattended counter for nearly a half hour before he put his phone down and acknowledged my presence. I had the work done and drove away. The brakes felt soft but I figured that was par for the course on a break change. I waited almost 3 weeks before bringing my car back in because I was concerned about the brakes still being soft. The same manager arranged a recheck of the work. I was told that I should drive my car 5000 miles before the breaks would be properly set, and was essentially blown off when I asked if that was normal. It's now 4 months later and my brakes are still soft and my parking break hardly works. Because of the pandemic I now have to wait to bring my car to the dealer to have their shoddy work undone. Oh yeah, and that rebate that was promised to arrive in 5-8 weeks. It's a no show after almost 5 months. Buyer beware.

The service manager (Jason Jordan) at the Pelham, AL location is absolutely terrible. I took my 2015 Dodge Challenger in to have four tires mounted, balanced & aligned. My wheel speed sensor was damaged by the service technician (Matthew S.) during the alignment causing my "Service ABS System" as well as my "Service Traction Control" lights to go off. Jason offered to replace the sensor free of charge, but the part wouldn't arrive until the following week & he still wanted to charge me for labor even though his technician was responsible. I asked him how much labor would cost & his response was, "We're pretty busy right now. I really don't have time to look into it." Feeling completely disrespected, I left the store. I called a local Dodge dealership & they informed me that the sensor is $75 & the labor is $300. Why should I have to pay for something that Pep Boys broke? Is this their idea of customer service? Do NOT take your car to this store for service.

My ac went out and i bought my car to the pep boys on Carrollton Ave. I paid close to 300 dollars and my ac was never fixed and it took 3 trips they really couldn't tell me what was wrong, and the tech who suppose to be a pro has numerous awards but that must be a shame! Oh and the guys who take your info is so rude, i would have fired both of them a long time ago.

The LYNNHAVEN store in Virginia Beach needs to be closed down! They have the customer service skills of a bat. Does not appreciate their customers or the amount of money they spend. Rude, obnoxious butt holes! Sent my daughter there to but 4 Copper tires talked to them about allowing her to put the tires on my Pep Boys card. Said no problem. When it was time to pay they couldn't get the card to take because they weren't calling the card company to get authorization. They never did, dumb behind kept trying to feed it through. They then locked my daughter's car in the garage locked the doors to the store and left her in the parking lot to find her way home. I called got the authorization told her to tap on the windows and let them know. They told her the registers were shutdown and come back at 8 in the morning. Alone and in the parking lot trying to find a ride from VaBeach back to Chesapeake. What scumbag dirt balls! Gonna pay them off and tell every family members, church members, coworkers, veterans and strangers to NEVER deal with this place!!!

Had alignment done Never tightened the back bar The car swayed all over the road On the highway Ruined the car Someone could been killed Pep boys DID NOTHING about the ruined vehicle Ignored the whole situation Upper mgmt refused to rectify Ripped off the cstr bad

Every time I bring my toys here to get a quick check up it’s always beyond excellent. Great staff and good down to earth people. Pep Boys is known across the country for being one of the best in the industry and they always deliver correct the first time.