Pep BoysReviews of pepboys.com

Went there to replace battery under warranty it was like waiting for someone to come out of open heart surgery …tried to blame it on alternator which it was not finally replaced it after hours of me taking a fit they were so rude and unprofessional which led to my fit lol I could go on and on but never again!!!!!! The lady at desk so rude❤️ Eating her fries ignoring me sorry u had to replace my battery for free that’s what under warranty means 🤣

Pep boys didn’t honor 30 month battery warranty, in spite of battery testing bad.

Been using the Peachtree city GA location for years their fast honest and get it done. every time I go I get treated fairly and quickly, with all my tire and alignment needs.

I moved to FL one year ago. I’ve used PepBoys for my oil changes because it was convenient, not because it was recommended. Neighbors and friends in the area recommended elsewhere because of their poor experiences. They did admit that it had been a while, so maybe things were different. Again, I gave it a try because of convenience. I had no issues until this situation, which is the most bizarre experience I’ve had in my 23 years of owning cars. On August 28th, I walked into Pepboys and explained to Jesus, who I understand is the manager, that I was driving from FL to NJ for an extended visit, and wanted a set of new Pirelli PZero tires. I also made an appointment at this time to drop the car off during a business trip a week later, so that I didn’t go without my car while I was in back in FL. I picked up my car on September 8th and took it home. On the 24th, I made my drive up to NJ. When I arrived on the 26th, after a car wash, my father immediately pointed out that he didn’t think I had gotten new tires. My father has been collecting cars for his entire life, and I told him I was not sure what new tires would look like, but that I would call and make sure PepBoys actually changed them for me and didn’t just rotate the same ones. He assured me they weren’t new and to call. I called and spoke with a manager named Steve who asked me to send photos of the tires. I took them and emailed them over, saying in my opinion, maybe the two back ones were new, but what do I know? They were clean so I’m not sure if I could tell. I didn’t hear back from Steve so I called back on October 1st to see what he thought. He said that he wanted me to go to a PepBoys nearby and have them take a look and have them call him back. I could not do it that night, so I went the next day. I went to PepBoys store 711 in NJ. I walked in and asked the man behind the counter to look at my tires, and told him my situation. He came out and measured the tread in the tires and told me the tires weren’t new. I called Steve immediately and asked Peter if he would speak to him. He did. Peter told Steve he looked at the tires and they were not new. He also called another gentleman out of the garage (I did not get his name) and after looking at the tires, he said they were not new tires. Steve was very apologetic, and said he would be in touch after they looked at the cameras to see what happened. I told him I was making the drive again in November, and I just wanted new tires before then. It wasn’t a rush. I wasn’t being a jerk. Mistakes happen. But then I went another week not hearing from anyone, so I called Steve to see what was going on this past Saturday, October 9th. Steve said they checked the cameras and the guys did change my tires. I told him I am really not concerned anymore with what his camera shows, since clearly, they are not new tires. I get that my father’s expertise doesn’t count, but the manager I went to in the Pepboys in Pompton plains, as well as another gentleman in the garage, told them they measured and they weren’t new tires. THIS IS WHAT THEY TOLD ME TO DO. I told him I was frustrated and this is getting ridiculous. Steve said that Jesus the manager would be calling me first thing Monday morning to discuss it. (Oct 11th.) On October 12th. I had not heard back from anyone. I was ready to put this everywhere online to save people the trouble I had, but then thought maybe instead of writing a scathing review I should contact corporate. I spoke with someone who said they would get the area director involved. That was 1 month ago. I was told the area director in Central Florida was handling it, and I would get a call back soon. IT'S NOVEMBER 21st- I NEVER HEARD BACK. I got new tires at another company before my drive down again to Florida, and they actually showed me the difference between my supposedly "new" tires which only had 2500 miles on them, and actual new tires. They were disgusted when I told them the story, and how Pep Boys across the board from FL to Corporate are liars who CLEARLY do not care about their customers or making any mistake right. This is wrong, and it shouldn’t have taken this long to figure this out. I’ve done everything they’ve asked and I’ve just been treated like… yea no big deal whatever. They could've just refunded me the money for the tires and done what’s right. I’m not asking for pain and suffering, just what I’ve paid for and didn’t get. And how about ANYONE at this company be responsive. I'm sharing this story everywhere to warn people - STAY AWAY FROM PEPBOYS NO MATTER WHAT LOCATION!

Bought the car in for engine oil change at Bayside store. It has 5-quart capacity. They put 7 quarts in. Interesting way of cheating.

The location is orlando..semoran and pershing.. They took my car for a joy ride for 56 miles. They dented it...and they ran it so hard it now overheats .

Warminster, PA PEPBOYS LAWSUIT against PEPBOYS in Small Claims Court. This is truly sad, and shows that PEPBOYS is run by unscrupulous, cutthroat, unethical, unprincipled and cynical management. To summarize, $700 for new tires, but they jacked my F-250 up by the pinch points on the rockers and cab corners, about $4000 in damage. I have pictures, they deny everything. 2+ Weeks for the regional to answer the call. 4 weeks for PEPBOYs to REspond to the local Court and they didn't. This is going REGIONAL in Philly, and it will take 45 days to get a court date, another 45 days to get a judgement. The Senior management at PEPBOYS are not responsive. The REGIONAL MANAGER MARTY offered me $500 to go away. PEPBOYS HOPES I get lost in the shuffle, buy another truck, die, or something else happens, as they buy time. They will all be soon losing their jobs to Carl Icahn who purchased PEPBOYS and will be cutting their jobs. Don't buy anything from them because they won't be around long enough to honor the purchase. Seriously, Google it! My advice to those who think they're not coming for those jobs.. is they tell YOU they aren't and will tell you anything to keep you, until they fire you and kick you to the curb. Of course the insiders know this. But the question remains; Why didn't they just turn MY CASE over to the insurance adjusters? So, they are not only stupid for being "LOYAL", but they're cynical. Don't do business with them. Ed, find another job, because you're the only person worth a sh-t. The others, Leo and Marty... good luck, because you're unscrupulous. Greg Russ, well, you're just negligent and really shouldn't be running a lemonade stand, you have already checked out, because the tracker on your email took you 6 WEEKS to view it. What did you do? take the summer off? Don't do business with PEPBOYS HEED MY ADVICE SEE YOU IN COURT! My race is to beat ICAHN before he shuts you down.

Over 6 hours for a NYS Inspection and basic oil change. They kept telling me "you're next" every hour.