Pep BoysReviews of pepboys.com

I used the Tara Blvd location in Jonesboro GA very pleased with service auto mechanic Omar gave great service to my car

This company is a joke! I had ordered tires and set up an appt last week. Once I got to Pep Boys to install the new tires, I was told they cannot change my tires since they are run-flat tires! So, why was I able to order and make an appt??? This company needs to go into extinction just like the dodo bird. I have found a reputable company that can change run-flat tires but Pep Boys sure isn't it! I will never return to that dumpster fire of a company that is Pep Boys.

My 65 year old mother stopped by there at closing time because her tire was going flat, and instead of fixing her tire the pumped it back up and had her drive over 30 miles home...Next day she wakes up to a flat tire!

I ordered tires online and decided to have them installed. I got 2 confirmations and a reminder. I get to Pep boys and the cashier or service person signs me in and assigns someone to begin work. The guy goes back and removes my tires from the rims then I am told the tires I ordered were not there and they can't honor the price for the tires they do have. I ask when the tires I ordered will be in, the lady tells me not until Friday. Then she goes back to the computer and says "they haven't left Jessup yet" Why didn't she check this before she told the mechanic to remove my tires. (Of course all the tires they do have in store are priced higher) . Who starts tire installation without knowing if you actually have the tire. Very dishonest people. I ended up having tires installed but not the ones I ordered and not at the price of the tires I ordered. Very dishonest company I

I'm giving one ⭐ because there's no 0. I bought tires in there and requested an alignment, too. They installed my tires and waited till I got there to pick up my car to tell me they couldn't do the alignment because their machine " didn't fit" my car. I had to run around looking for another pep boys that would do it, because they informed me that my tires' warranty would be voided if I did the alignment outside of Pep boys at. They also charged me an additional $25 to put one of the tires they removed in my spare wheel. Victor was rude and condescending and totally uncaring of my time and efforts, even though i'm a 73 year old woman. Never again! This is Hesperia Pep boys on main street.

I have been going to PEP Boys in Pompton Plains for years excellent staff and great mechanics. PEP Boys in Wanaque friendly staff and very good mechanics. The difference "PEP Boys in Pompton Plains" THEY honor coupons, assist with discounts, makes adjustments and understands a happy customer will return and refers customers. Wanaque PEP BOYS, as per Anthony, all sales final can't make adjustments with valid coupons (1) day later. I spent almost $800 yesterday and a few months ago $$$. We own 4 vehicles that we maintain. I won't be returning to Wanaque PEP BOYS, possibly consider" PEP Boys in Pompton Plains if I have a coupon & Luis, the mechanic, is working. Otherwise, back to my local mechanic at Delta Gas Station on Newark Pompton Tpk. Long wait but great service and price.

Don’t bother making appointments with these guys. I show up ten minutes early for an alignment and am told I’d have to wait two and a half hours before they could even start on the service. When I contacted customer service to complain about the issue I’m told that setting online appointments shouldn’t be done - that if I wanted to get a real appointment I need to call the store and do it directly. Complete waste of time. Now I’ve got to go take another half day off and get it done somewhere that knows what the meaning of scheduled service means..

I went to purchase a new tire on May 9,2022. The guy at the counter told me that I could not use my card for the purchase, only cash since it was a take out purchase. I will never go to pep boys again