Pep BoysReviews of pepboys.com

My son went there to get tires. The quote was for 600 but when they finished it was 1000. I have contacted them on 3 occasions and NO response. Avoid Pep Boys at all costs. They are a terrible company

Went to have my oil changed today. Would not accept my $29.99 coupon. Price was $40 Instead of the coupon price. Asked for an explanation and was given it only removed about 12-14 dollars not that my oil filter was more than $5 or any other excuse. So be careful if you want to use a coupon.

Based on all of the 1-star reviews, why would you ever trust Pep Boys with repairing your car? I booked a state inspection appointment on-line only to find out when I arrived at the store that in Virginia, you can't (by law) make an appointment on-line. I don't know if that's true or not, but assuming it is, it seems like that would be an easy programming fix to ensure that VA customers wouldn't be able to make the appointment. If the executives at this company aren't detail oriented enough to make a simple fix on their website, what other details might be missed on your repair? It's called incompetence, and I won't ever darken their door again!

Took my car today to Pepboys in 800 Military trail in West Palm Beach. I'm 67 and I've been doing all my mechanical work since I was 16! These people are thieves, $501.00 to replace a rear brake leaking cylinder, NOT a total brake job. Charged $53.00 each for a part that cost $21.49 at Autozone. $53.00 for $19.00 brake shoes! $275.00 for labor for something I do in an hour! After adding up the numbers they didn't add up, I found a $46.00 "extended limited warranty" charge which I refused. I was told their job would have NO WARRANTY! because I refused this! It is an EXTENDED meaning it goes BEYOND YOUR warranty. I just moved to a place where I cannot do any car work. I would have spent 60.00 dollars in parts and do it myself! The parking brake cable was not adjusted... is engaging in 2 clicks... well I'll fix that tomorrow after paying $501.00 and I waited over 4 hours.

For the Pep Boys at 4400 Semoran in Orlando FL. I took my car last week August 5th for a synthetic oil change. My lease has Onstar and it said it was at 5% oil life. I specifically told them please make sure it can be done same day with synthetic oil since I was traveling that night. 4 hours later they called me and said the car was ready around 2pm. But agree I left the shop I notice the car was doing this muffling sound like as if the engine was having a hard time. I didn’t think anything of it since the book light was gone too. After a few days I heard the same noise and took it back. They came out to see and checked the oil only to find out it’s the same black dead oil and never changed it. Imagine. I drove like 6 hours that weekend and the following days. Completely ridiculous to pay $85 for a service and oil that I never received. Plus the cost of Uber back and forth to get the car. They took it in immediately but I had to call around 6pm today before they closed. The car was done and they never told me. I went back and now the car is fine. Imagine if I hadn’t heard that noise or brought it back. That would be negligence on my part. Never going to another Pep Boys again. I will be reaching out to the manager. Something as simple as an oil change and they can’t even do that. For all I know they gave me the same oil I had. Even though the receipt said they did like 10 things none of it was done originally.

This is the Pep Boys on State Rd 7 in Hollywood, Florida. I had several engine sensors in my car replaced. They had to replace them 3 times because my car didn't work after either previous repair and they kept my car a week longer than they should have. On top of that they told me my car would be ready a certain day and it wasn't ready on that day and they never called me. I've had to call the corporate office and the store multiple times as the store appears to be completely disinterested in what they're doing. Still not even fixed yet.

Tried to steal from their own customers. I have been Ribbed twice. Be careful people.

Canton Rd Pep Boys Tire service center has the worse customer service , canton rd , marietta ga 30066