Pep BoysReviews of pepboys.com

Had an issue with the service and complained about it. A few days later I received a call from the store manager who apologized and corrected the issue to my satisfaction.

Be aware and watch pep boys every move when handling your vehicle. I needed 4 new tires and went to pep boys. Hugh mistake by going to pep boys. see what happened to me a 1st time customer. I didn't know pep boys as a customer. Never buy anything at pep boys and let them put it on your vehicle because they will damage something else on your vehicle and want you to pay for what they damaged, and they will refuse to acknowledge it. they just try to charge you for their benefit. Date of Loss: 8/4/2022 as of this date my vehicle remains damaged and pep boys are ignoring emails and phone calls. AT PEP BOYS STORE # 1773 Brittney Sutton Claim Professional (770) -659-5223, Phone Brittney_ Sutton @ pepboys.com Pep Boys Risk Management Claimant: Benjamin Semien paid for 4 brand new tires. 1. The technician chose to drive my vehicle into the shop and chose to put the electric window down. When the technician returned the vehicle, the window was off the track, and it continues to get off track. 2. The technician stripped a stud and lug on the right rear wheel with the impact gun. 3. The Technician did not return the air filter clamp. 4. The technician made me wash the blue off the new tires and used mean profane language to me among other things in the shop. 5. The manager refused to cooperate. 6. The risk manager made a cash offer but refuses to pay the amount offered and now will not return emails or phone calls. Advised by others to never allow pep boys to work on your vehicle because they will create other problems on your vehicle.

Hard to believe they’re still in business. Went to the Annandale location for a dash light that came on. It actually indicated what was wrong and where. The mechanic asked me which sensor is the problem, I told him, but they still charged me a $20 diagnostics fee. I was also charged a $20 fee for a 90 warranty on the balancing of the wheel they took off. I asked them to cancel the warranty but was told you’ll come later with an unbalanced tire and we need to fix it so we can’t cancel it. Left the car there for 5 hours. When I went to pick up the car, I told the manager you’re over charging me for the part, Advance auto part has the same part for $55 and you’re charging me $150, thats a huge difference. He told me I should have done my research before dropping the car off not when picking it up. Not only they over charged me, but also when I turned the car on the light was still on. I was told by the mechanic and a front desk employee that it’ll turn off after driving. Went back the next day, I was told by the manager that the wrong part was ordered. Went back in two days. The manager wasn’t there. I was told they cant do anything as they are busy. After a lot of negotiations they said I should wait 2 hours so other customers get their turn. I got over charged, they took my money, didn’t fix the car and when I gave them the opportunity twice to fix their mistake they gave me an attitude and brushed me off. For your own good stay away from this place. They are untrained employees. Both at the front desk and in the shop. Specially now that they don’t work with pep boys store, they order the parts from other parties and it costs a lot more An uptade; I’ve made every attempt to have my car fixed. I have stopped by multiple times and every time they till me they ordered the part but next time I visit ghey dont have the part. I’m sick and tired of these guys lying to me. I’ve wasted so much time waiting for someone to give me an answer. The shop managers only concern was for me to remove my review but has done nothing to fix the problem. After leaving a review I received so many emails from Pep Boys main office . All they do is apologize but they do nothing to gain the customers trust and satisfaction. You stole $235 from me , you guys are crooks

Pepboys tried to run the bill up once again!! My car was in for an inspection. They wanted to charge me 347.00 for the inspection, rotors and brake pads. The staff was rude and unhelpful, when I told them no to the service work. They left my car on the lift for 25 mins. Then they parked my car in a handycapped spot. Didn't tell me where they parked it and they didn't use floor, or seat covers. I now have to get my car inspected someplace else. It cost me 78.00 dollars. I will never use Pepboys again. I have had trouble with this company for years.

Got a battery from service department in may 2022 went there to change it Give me a hard time would not change it You gave me a bad batteryTook my car to mechanic he change my battery thank you pep boys out 175.00for pep boys battery and 300.00 for my mechanic I would not even go there for oil change

I ordered a tire thru AMAZON to be delivered tp the Pep Boys store in Sterling Heights, MI. I checked Amazon tracking and it showed it WAS delivered. Pep Boys COULDN'T find the tire for 2 DAYS! They call me to come in asap to install it. It took them almost 3 HOURS to install 1 TIRE. Then the guy who installed my tire COMPLAINS to me how he hates installing Low-Profile Tires. While waiting I tt 3 other customers who ALL complained how they had BAD service and were there for the 2nd or 3rd time TRYING to have the correct REAIRS made. My advice is to NEVER EVER go to this store for ANYTHING!

Had a new tire put on the car and less than 100 miles of driving, all 5 lugs sheered off causing the tire to destroy my front fender. After an almost $300 tow truck to get it back to Pep Boys and after two weeks,they said they had not had the chance to look at it. The 3rd week I asked if I should contact Corporate or speak to the manager regarding any sort of responsibility the shop had in over torqued lug nuts. I was told the manager would be the one to speak with after he returned from vacation. I spoke with him today over a month later and was told not only did they have no responsibility for this but that they also couldn't work on my car. I now have to pay for another tow,another mechanic, and a body shop. Do yourself a favor and avoid these guys at all cost!!!

I made an appointment for a simple car inspection and when I arrived I was asked to come back 3 hours later to better convenience them. That was a huge mistake to agree to come back later. Once I returned close to the requested time, I waited for over an hour to have a simple car inspection. Thankfully I do not use pep boys as my usual shop, and I would recommend you to not as well. Like most mechanics they are busy constantly but do not have the great customer service other shops have in the Charleston area.