Pep BoysReviews of pepboys.com

Do not take your car to this location, do not waste your time and money. My car had problems with the AC, I took it and they told me that it would be ready in three days. After 3 weeks I told them that I was taking it without having finished fixing it. Supposedly they ordered the same hose 4 times and received it wrong 4 times, the time was infinite. They gave me an estimate of $870 for changing two hoses and the day I went to pick it up, the initial estimate had changed to more than $1,000. In the end they charged me almost $500 for just changing one hose, telling me that it was getting cold, after a week the car started to lose cold because they never replaced the second hose even though they had it there for 3 weeks.

Nick and his team were great! Ormond Beach branch was terrific. Final price was lower than the estimate!

Had a 3:00 appointment, have been waiting over two hours for a oil change at Pep Boys on Cervantes in Pensacola, FL. When I questioned why such a long wait time with a appointment, I was told police vehicles take priority. Understood, however, why not tell customers that when appointments are made or why even make the appointment or better still have a dedicated individual for fleet/police vehicles & BTW I'm driving a "fleet" vehicle as well & no one bothered to come out & let me know what the delay was, I had to go and ask. Unacceptable at best. Update:Called customer service to voice my concern, promised someone would call me back, its been over two weeks & no one has bothered to call.

Made an appointment 2 days in advance for a state inspection and oil change. Showed up 20 minutes early today at 9:40 for my 10:00 appointment. Was told at arrival the "machine was broken so no inspections can be done today". I said ok well let's do the oil change at least. I was then told it would be about 3+ hours for Just an oil change with an appointment because "everybody has appointments on Saturdays". why take an appointment at all?

So many positives about this service call. I have been using the dealer mostly since I got my 2018 Jeep Grand Cherokee 5 years ago. But since COVID getting an appointment requires reservations weeks in advance. I used Pep Boys in the past with previous cars but not for some time. I've tried other local shops and wasn't impressed. I needed an oil change, went to Pep Boys website and confirmed an appointment two hours later. So two big plusses here, ease of use of the website and quick appointment. I went in waited maybe 3 minutes while another customer was serviced and they got my car in the que. Two more big plusses quick and very customer oriented reception. Free tire rotation another big point. All communications were texted and emailed, when the car started work, what was done, who did it and when it was finished. So another big point great communication on status and actions. Finally the car work was completed in a little over an hour and a half. Great, Great Great. Lastly for the services I got the price was lower than my dealer and a local service center I’ve used in the past.

If you are looking for good, SAFE tires, at an affordable price, please stay away from Pep Boys. I purchased 2 “supposedly brand new” tires for my 16 year old son’s car from here. It hadn’t even been 30 days, and one of them exploded on him while driving home the other night. I took my receipt back, along with the busted tire, but the manager, Richie, refused to compensate me, telling me that the only thing he could do was take 20% off of another “new tire”. Who in the heck would be crazy enough to purchase anything else from this place?

I recently had the unfortunate experience of dealing with Pep Boys, and I must say it was an absolute nightmare. From start to finish, everything about my visit to this auto service center was a disaster. I strongly advise against choosing Pep Boys for any of your automotive needs. First and foremost, the customer service at Pep Boys was abysmal. The employees seemed disinterested and lacked basic knowledge about the products and services they offered. When I asked for assistance, they were dismissive and seemed more focused on their personal conversations than helping customers. It was clear that providing satisfactory service was not a priority for them. To make matters worse, the quality of workmanship was appalling. I brought my car in for a routine oil change, and they managed to botch it up completely. Not only did they take an excessively long time to complete the job, but they also failed to tighten the oil filter properly, leading to a leak. This negligence resulted in extensive damage to my engine and required costly repairs. It was a clear display of incompetence and lack of attention to detail. Moreover, the pricing at Pep Boys was exorbitant. They charged significantly more for their products and services compared to other reputable auto service centers in the area. It felt like they were trying to take advantage of customers by inflating prices without providing any additional value. It was a blatant rip-off and a clear example of their greed. Lastly, the overall organization and cleanliness of the facility were subpar. The waiting area was dirty and disorganized, with outdated magazines and uncomfortable seating. The lack of cleanliness and order gave the impression that Pep Boys did not prioritize maintaining a professional environment for their customers. In conclusion, my experience with Pep Boys was nothing short of a nightmare. The combination of terrible customer service, shoddy workmanship, inflated prices, and a disorganized facility makes me strongly advise against ever using their services. Save yourself the headache and choose a reputable auto service center that values its customers and delivers quality work. Pep Boys should be avoided at all costs.

I took my car to the Pep Boys in Orange New Jersey, because my battery was malfunctioning. After replacing the battery, I started to receive multiple error messages on my dash such as drivetrain malfunctioning, battery is not charging with turned off, the airbag light was highlighted and a multiple other messages. I took the car back and they kept my car for four days without doing anything. They claimed that they were waiting on a part to diagnose the car which is a BMW. The fourth day I sent my son to get my car, because they were not doing anything with the car, but letting it sit. They were not able to give me any type of resolution of what was wrong with the car after they replace the battery, and they refuse to take responsibility that they made matters worse. When my son picked up the car, the car was completely dead. They had to charge the battery, and one of the workers stated that someone left the lights on all night, so this is why the car was dead. This was the most horrible experience I had with a facility that fixes cars. They have made matters worse because they were not knowledgeable of what they were doing and they should have said something in the beginning That they were not experienced or equipped enough to fix BMWs. So now, it is going to cost me more money to fix their mistakes. I would not take my bicycle there to replace a wheel. That’s how bad the services!