Pep BoysReviews of pepboys.com

Stay away from Pep Boys at 5 Nj-17 Hasbrouck Heights, NJ 07604. I took my Honda Fit in to repair a coolant leak and I can unequivocally say they did a poor job. They charged me $1800 to fix the radiator leak and as soon as I got the car home I saw it had an oil leak. I took the car back two days later, they assured me the new leak was not related to the work they had done two days earlier (must have been a coincidence, right?) and that it would cost me another $600 to fix the oil leak that didn't exist before I took it to them in the first place. Let them service your car at your own risk. Beware

Pep Boys should hire better employees in Palm Bay, FL I googled repair shops for my Mercedes Benz and these guys came up. I refused to take it to the dealership in Melbourne FL because they’re reviews are horrible, so I decided on Pep boys. Long story short, I waited 2 hours just for them to tell me they didn’t have the tool to take the bolts off of my tires. I would expect that if you’re claiming to repair a certain type of car that you would have the correct tools to fix it. The young mechanics were on their cellphones and the older ones were walking around pretending to work. I explained to the guy at the counter what the issues were with my car, but he didn’t bother to tell the mechanic that was actually going to do the work, so I have to explain it again. They never even offered to look my car over before sending me back on the road. Although, I told them that the ABS light kept coming on, they never looked at my brakes when it was on the lift. Nevertheless, my engine light came on while I was driving back home. Simply put, I have never seen a bunch of lazy mechanics like this place has. They simply refused to help me.

REFERENCE: WARRANTY CASE #117514 I am so dissatisfied with the Customer Service I have received regarding the above-mentioned warranty case. Pep Boys at 7469 Park Meadows Dr, Lone Tree, CO, replaced my air conditioner compressor on August 12, 2023. I paid $1264.78 for all work and parts. On September 14, 2023, the air conditioner was no longer working. I took it to my local mechanic, where I live in Idaho, and the diagnosis was that the a/c compressor was leaking at case half. I contacted Pep Boys Customer Service on September 22, 2023, and to date, November 10, 2023, I am still trying to get CUSTOMER SERVICE. Yesterday, a check for $857.19 was delivered to my home. This check only covers parts and labor, nothing else. So, I have paid Pep Boys $407.59 for a working air conditioner for 30 days. This is wrong. I am a very, very unsatisfied customer and will never use Pep Boys again. I will let everyone know that their work, warranty, and customer service are all worthless. Unsatisfied customer

I bought a pre-owned Tundra 2014, and I left the truck in Pep Boys for change engine oil, oil filter, air filter, front and rear diff.oil, and checking if it's all OK. It was very expansive , more than 750 bucks. If I had known that I would have done the job by myself, I've done my Toyota trucks maintenances myself for decades, but I didn't have the time. So, once at home, I realized they didn't check nor refilled the coolant, the windshield liquid, they didn't replace the air filter, and the bolt of the rear diff. was not tightened properly and it began to leak oil drips.

Purchased tires for my truck on 11/2/23 and set up install for today(11/4/23) Dropped truck off around 8:30am and ran some errands. D'Angelo called me about 11:30 saying truck was ready to go! All good and excellent customer service by the whole crew. I had this store install tires on my Wife's truck back in July of this year and now we have them do scheduled maintenance also. Never had any issues...

Wtby CT site, customer service is horrible. mechanic did expensive job twice with no results. Took car to West Hartford CT Pep boys. Spoke to Richard. Friendly customer service and Mechanics that know their craft! My car is finally fixed after 3 attempts and 20 full hours of my time waiting in waiting area. Thanks guys! I am so greatful to get my car back finally !

Copans location Fort Lauderdale My daughter had a dead battery. They wanted $600 to replace the battery and reset the car. Told them that sounded expensive so they said $500. She went to another auto store nearby and they replaced it for $260. They saw a young girl and tried to take advantage.

Long story short: Brought my 2005 Land Rover LR3 on October 5 2023 to the Patchogue, N.Y. store. I knew what it needed and thought it would be a relatively smooth process. (They are after all ASE-certified mechanics charging 148.00 an hour). Right. I knew it needed an ignition coil because my very skilled mechanic brother who usually fixes my truck let me know what was needed. I could not bring it to his shop because he was recovering from cancer surgery and I did not want to bother him. Pep Boys informed me my truck was leaking oil from the valve cover gasket which screwed up spark plugs and more than one ignition coil. Also added some story about two of the ignition coils that were new but tightened so hard they couldn't get to look at them. Whatever. I should have just taken the truck home and taken it elsewhere. I really did not know what to do and needed my truck to get to work (I work with autistic children in their homes) so I decided to leave it with them. Two weeks later I pick the truck up and it is still running like sh--. Now I have to fight with these stupid people. I will be taking my truck to a shop that specializes in Land Rovers which I should have done in the first place but only found out the place existed while I was miserably waiting for my truck to be finished. I do not know what is wrong with these people. I can't treat the families I work with less than professionally. DO NOT GO TO PEP BOYS FOR ANY REASON . Two weeks and my truck is not running any better than before. Buyer beware