Pep BoysReviews of pepboys.com

Pep Boys went above and beyond when they serviced my vehicle today. The staff (Mike) was very understanding of my situation and took pains to take care of the problem. Shout out also to Justin who worked on my car. Really great guys at Stratford NJ.

Staff was friendly and professional. Car ready when said. Luis the tech was kind. Also a clean work environment and store was clean of food stuff.

On March 26, 2024 I took my 2014 Ford Fiesta SE into the Annandale, VA Pep Boys repair shop to have both front and rear axial brakes replace with a premium brake package. The website for Pep Boys showed the following work will be provided under the premium brake package: Install new break pads/shoes, Lifetime free replacement of break shoes/pads, 24 month 24,000 miles labor warranty, resurfacing of rotors, break fluid exchange. This premium break package is listed on their website costing $239.99 with a coupon discount of $40. The new premium brake package for the real axial cost is shown on Pep Boys website as $209.99 with the same coverage as for the front axial. Problem one is that a standard break package was installed rather than a premium break package which I requested in writing when I checked in for this appointment. The standard break package provides break pads/shoes at a much lower quality than than the premium brake package and only has a 12 month 12, 000 mile labor warranty for the front and rear axial break work. And I had to pay an additional costs of $630.23 for total break work on both axial. Also, the standard break package does not provide lifetime free replacement of break shoes/pads. Problem two is that I was informed that the front rotors no longer are being resurfaced by this shop so new rotors had to be installed at an additional cost of $293.98 for me. And the rear axial break drums no longer are being resurfaced at this shop so an additional cost to replace both drums of $297.98 was my additional cost. In summary, I provided in writing that I wanted a premium break package installed on both the front and rear axial with a cost provided at Pep Boys website of $449.98. However, the premium break package which I requested instead was not installed. Instead a standard break package was installed. My total cost paid for break service on both front and rear axial was $1,080.22 which cost me $630.24 more that the premium brake package which I requested upon checking in for my appointment. After I was provided with the total billing I asked why the premium break package which I requested was not used and was told that the Pep Boys website was not updated and that this package was no longer available. My question is there any way that I can obtain a refund from Pep Boys for the additional cost I incurred of $630.24 be obtained? I do not understand how Pep Boys can post break services and this cost on their website and not be held accountable to provide this service at the cost shown on their website. Unfortunate, I am unable to afford the services of an attorney to sue Pep Boys. In fact, this additional cost has financially put me a bind to be able to pay my other bills. If you can provide me with any assistance in retrieving some or all of the additional cost for this break service I am greatly appreciative. Ken Tinsley 7211 Layton Drive Springfield, VA 22150

PepBoys in Hainesport New Jersey charged me for an alignment and parts and never did any of the work. I have been trying to get my money back for 7 months. I even supplied them with a receipt from Goodyear who ended up doing the work. Very unprofessional !!

Made an advanced appt for an oil change and tire rotation. I waited for the service to be completed. When I got home, reviewed the invoice only to learn they contacted my fleet provider and claimed I needed 2 tires which they approved. They never came to the waiting area to show me the problem. After several attempts to follow up to determine validity of this, Pepboys never followed thru to prove the need. Looks like I was scammed. Will never return there again.

I contacted a friend regarding getting an alignment and asked her if she knew of any place that had something affordable. She said Pep boys had a $99 package and I paid about $110. I went online to Pepboys.com>Tires> Tire Services> Alignment>make an appointment. There is also the section where I visited Pep Boys Computerized Alignment Service Package. I scheduled an appointment for 8am/ 2/29 and selected the $99 package. The website does advise that there will be a shop fee included. The website does not advise that a charge of 29.99 will be included for a sensor that is part of the package. I was never advised as to what this part/service was, why I needed it, and that an additional charge would apply. Upon realizing that I was going to be late for work, I hastily paid the receipt and was told that everything I needed to know was on the receipt he gave me. After returning home and logging into work, I reviewed the receipt and realized that I was charged for unauthorized services. I did not call immediately, a little later when I had a break and spoke to Kavaris Purnell who advised that the 29.99 was included in the package. And when I advised it did not say that on the website, he advised that he had nothing to do with the website prices. False advertisement, as you have to fully disclose all prices and services so your customers can make an informed purchase decision. I was discriminated against because I am a female, as your shop workers assumed I would not know better. Upon trying to go to my doctors appointment later that day, my car was not driving properly and making and extremely loud noise. I called and spoke to someone from customer relations and filed a complaint. As I was driving home, my steering wheel felt as if it became loose, my car went to the left and then to the right, almost causing me to collide with an 18-wheeler. I pulled over and called 800-pepboys again to add to the complaint. I received a phone call from Robert, who advised me to call pep boys and have them tow my truck to a location of my choice. I called the one on Malcolm Drive and my car stayed there from Thursday to Saturday. I was advised at 6:32pm when I called that I needed new control arms, in which I had already had that replaced in February 2024. I believe it was Brandon, who advised me that he would call me back. When he called me back he advised that my arms needed to be tightened and my car would not be ready til Tuesday as the mechanic is going out of town on vacation. I was left with no vehicle, no transportation to get around, and not one offer to assist me in getting a rental, but extorted money from me by charging me 29.99 for a part/service that I did not request and was not informed of and then attempted to do it again by saying I needed a part in which I did not need.

EPIC FAIL! I BROUGHT MY CAR IN TI PEP BOYS IN CULVER CITY FOR AN OIL CHANGE WITH AN APPOINTMENT TODAY AT 3;30 When I checked the lady looked up my car and told me they did not have the oil filter in stock. I suggested I rbing it back tomorrow but she said they can get the part in an hour and I’ll be done by 5:00 PM. I come back at 5:00. Car is not ready. I check in at 5:30. Car is not ready. I check in at 6:00. Not Ready. Finally at 6:15 they inform me that they had a “new guy” working on my car and he accidentally emptied the TRANSMISSION FLUID instead of the OIL!!! Luckily he did not pour oil into the transmission fluid. Car won’t be ready until tomorrow ????? How can someone not know how to do an oil change? I am never coming back again (once I get my car back).

Been a customer for almost 20 years. The company has changed and only wants to up sell. Needed new brake pads and rotors for my 2018 Toyota Highlander. I got a quote and they wanted to immediately perform the services. I had another appointment and didn't have the time. I felt the work was way over priced. I went to a car dealership close by and I got the same work done with lifetime warranty on front brakes for less than half the price quoted. I saved over $700.00. I will never return. Gone...