Pep BoysReviews of pepboys.com

Took my truck to pepboys to get new tires they had the ones ibwanted at a food price so i bought them online and made a appt. I show up on time for my appt and it took them 2 hours to change 4 tires. Heres the icing on the cake. They tried to tell me i needed new lug nuts and tried to sell me lugnuts for $16 each there are 24 on the truck that would have been $384 for a $40 set of lugnuts. The person who called me was rude. I asked her if she thought i had sucker written on my forehead. That was just stupid. Told her just put old ones on. I was a mechanic for 10 yrs so i know better checked lugnuts out later and there was nothing wrong with them. Maybe if they used the right size socket they would not have a problem. Would not ever recommend them to anyone

Gross negligence, improper battery connection Purchased a battery at this location on 11/24. While driving in Atlanta traffic on 1/5, in the middle of a busy intersection, on a hill my car lost ALL power. I could not even open my door, put on the hazards. The car was dead. The police had to come and block the road off so that I did not get hit as I was clearly a hazard. The police towed the vehicle to Capital Cadillac and lo and behold, I was told that the positive terminal to the battery was over tightened when the battery was installed. I called PepBoys and was assured I would be reimbursed for the tow and the repair as it was clearly a result of their gross negligence. Capital Cadillac also provided a letter stating the same. Excuse after excuse and nothing. I could have lost my life that day being in the middle of rush hour Atlanta traffic with absolutely 0 power in my vehicle.

Bought 4 tires for honda pilot in arlington hts ,il . Stearing started to shake at 50 mph after leaving .during the next three weeks I Had to return for 3 more times to pep boys in palatine service center, due to arlington hts closure. Luckly found old tech that corrected the problem of improper installation of what he call sticky weights. Next time ill go to tire experts firestone

I had my PA State inspection at Pep Boys in Philadelphia on 1/3/2024, plus additional work totaling $1,412.35. Received the customer invoice with the wrong name plus a VISA payment receipt with blank sub totals & final total. Placed complaint with corporate, after store stated only corporate could handle. Corporate sent problem back to the store which refused to issue invoice in my name. No corrected receipt provided. Reported problem to the State Attorney General's Office of Consumer Affairs and VISA corporate office which are investigating. Addendum-State Attorney's General's office got results.

The Patchoque Pep Boys is a place to be avoided at all costs, these people are crooks and need to be investigated by NYS! Be aware they are bad and thieves!

Is there an option to rate this experience lower than one star? I noticed that the inside of my tires were displaying cords, indicating that I needed new tires. I had previously made a reservation for tires and brought my car in for the installation. However, upon arrival, I was informed that the tires I had ordered were not available due to a computer glitch. Consequently, I had to purchase an upgraded set of tires instead. I bought two new front tires for a total of $445. Now, after only six months, I have noticed that these new tires are once again showing cords on the inside. When reviewing my invoice from Pepboys, I realized that it mentioned a "free alignment check" without any indication of a problem. Upon contacting the service center I had visited, the manager explained that the "free alignment check" simply consisted of determining if the steering wheel pulls and if the tires appear to be straight. This falls far short of an actual alignment check. Although I refrained from debating the manager regarding the lack of professionalism in this statement, our conversation continued and he mentioned that he had caller ID and could see my invoice. I asked him, given that my invoice includes a 65,000-mile warranty and a road hazard warranty, what could be done to address the issue. He responded by offering a $60 discount on the cost if I were to purchase two new tires and an alignment. This is not the first negative experience I have had with Pepboys, and I have now completely lost faith in this store. I will never recommend it to others and will actively discourage anyone from going there.

Despite making an appointment for new tire installation, I still had to wait over three hours for my car to be serviced. The entire staff was standing around in the garage doing nothing while I waited. When I asked how the brakes were, they asked me to step out of the garage and didn’t answer my question. Every single person was rude and treated me like they were doing me a favor. I’m a paying customer and I’ll never use Pep Boys again.

I stop at one of the Pep Boys in San Antonio,Texas. Before going back home to Oklahoma. When a customer that was sitting in the waiting room talking about how they’re going to or did in the past meeting up with one of Pep Boys coworkers after closing time to have sex with them in the back. That is just unprofessional behavior for Pep Boys employees doing something like that at their workplace. I know now not to come to this Pep Boys off of Bandera/1604