Pep BoysReviews of pepboys.com

well better customer service to start. brought my car in for an oil leak it ran just fin. 3000 dollars later only to be told i cant drive the car . sent it a complaint . i was told they would refund some of the money. i am still waiting for that refund .even told the manager when we picked up the car that they messed up something and they were not willing to help me.

My overall experience with the repairs was less than satisfactory. A repair I was charged for was not communicated to me, and when I brought up the concern, I was confronted instead of having the issue acknowledged professionally. Instead of taking responsibility for the oversight, I was made to feel as though I was the problem.

In October 2025, I took my vehicle to Pep Boys in Lansing, IL for brake service, including new brake rotors and related repairs. I paid over $1,000 for the work. Less than 24 hours after picking up my car, the engine began shutting down, which had never occurred before. When I contacted the shop, they advised me to bring the car back in and then charged me an additional diagnostic fee of over $100, only to tell me that the vehicle now required another $1,000+ in new repairs. This immediately raised red flags, as the issue began only after their service was performed. I strongly suspect that something was either tampered with, mishandled, or left improperly reassembled during the brake service. Feeling uneasy about their explanation and unwilling to pay another thousand dollars so soon after the first, I took my car to a different mechanic for a second opinion. The other mechanic discovered the issue was related to a sensor that appeared to have been affected during the prior service and a small fee to replace. This experience left me feeling deceived and financially taken advantage of. It appears Pep Boys may have engaged in negligent or deceptive repair practices—possibly creating or worsening problems to generate additional income from customers. The situation resulted in lost time, energy, and unnecessary fees paid. Potentially unethical business conduct, possible vehicle tampering, and unnecessary repair recommendations made to increase profit. This raises serious concerns about integrity and trust at this location. I strongly caution other consumers — buyer beware.

Bought tires from them and went to have my tires rotated and even made the appointment way ahead.When I arrived they told me the tire guy quit and the could not rotate my tires...WHAT....Thats mostly what you do.YOU ONLY HAVE ONE GUY.I used to like Pep Boys and have used them for years but over the last 5 years they became DUMB.We won't ever use them again and besides there is a lot better places for tire now.Be glad in the future to see them go out of business.

My experience was great, at the Palm Bay Northeast Florida location. Mr. Neslie and Teddy was took the time to check out my wheel, on passager front side. As a senior citizen I was worried about having a missing WHEEL STUD and LUG NUT, NOW feeling blessed that they care about me having a safe car.

NEVER Take your car to Pep Boys. I took my car in and asked the service manager, Jason Conley, if he could replace my battery. At the time Jason did not inform me that newer Volkswagens (and almost all new cars) must have the battery changed by certified Volkswagen technicians so they can program the car to the new battery. I've since been told by multiple Volkswagen mechanics that Pep Boys absolutely knew that and this happens a lot. Especially from Pep Boys. When I returned to pick up my car there were all kinds of warning lights on and problems with my windows and my screen/navigation system. When I asked Jason about it he said "Oh ya. I noticed that. It's normal for newer cars when the battery is changed and it will fix itself when you're driving." That was a Friday night. That Monday I took my car to the Volkswagen dealership and I didn't even need to finish explaining what happened before they knew and one tec even guessed it was Pep Boys. Volkswagen said that this is a common practice for these mechanics and that he should have informed me about this. I made an appointment with Volkswagen to change it then I returned to Pep Boys and polightly told Jason what Volkswagen said. He responded with more lies, saying that he could program it 3 days after telling me that it was normal and would fix itself. Then he even tried to blame it on me. I normally only take my car to Volkswagen and it is perfectly maintained and monitored by my app. Eventually I started yelling and he refunded my money stating that I was never allowed in Pep Boys again. This is when things started getting worse. After Volkswagen changed it and programmed the car, there were still multiple problems so they suggested that I take it to the dealership I bought it from to see if my warranty would cover it. After a full day sitting in the service department of my 2nd Volkswagen dealership I had to rent a car because they could only determine that Pep Boys had shorted something out in the electrical system but they couldn't find it. The next day they said it would be $1,200 just to take the dashboard off and keep looking then who knows how much more to fix it. But I was told it could be thousands. My car is my livelihood. I'm a disabled person who works 3 jobs that are all dependent on my car and I also must have it to get to all of my doctors appointments. I live in chronic pain throughout my entire body and I also have 5 bypasses and 4 stents in my heart. Without my car I will lose everything. I have already lost over half of my income on top of what this has already cost me. And if that's not enough, even after it's fixed it will lower the value of my car and has voided my warranty. Stress is the worst possible thing for my heart problems and this is causing me great pain and anxiety. All of these problems could have been avoided if Jason Conley at Pep Boys would have just been honest. Instead my life has been turned upside down because of a blatant lie. And Pep Boys has already contacted me saying they will file a claim on my behalf which multiple lawyers have told me is how these companies trick you into releasing them from any liability. Just more lies on top of lies while I clutch my chest trying not to lose everything because of a lie by Pep Boys. I've had enough of people lying to make money without caring at all about how much they hurt innocent hard working people. I will be taking legal action against Pep Boys as well as creating a website and other materials to get the word out to people to BOYCOTT PEP BOYS and help others get compensated. These companies do this because they think they can just wear people out so they won't pursue justice. The more people who contact me with your story, the more likely it is we can stop them from destroying honest hard working people's lives. BOYCOTT PEP BOYS!!! Pep boys response below is the exact same as they use to respond to emails as well. This is what I mentioned they do to trick you. Never give them that information. Contact your own lawyer. I'm only doing these things first to hopefully prevent pep boys from harming others while I work on my court case and media campaign. Stay away from these evil people

Beware of standard and advanced services at Pep Boys! We brought in a diplomatic vehicle for standard air conditioning service and left with a damaged vehicle, failed fuel pump, ragged running engine, and several thousand dollars in expenses! When the vehicle was retrieved, it was decided to bring it to Herb Chambers Chevrolet of Danvers in order to be properly diagnosed and repaired by experts. Upon retrieval, the vehicle ran abnormally and failed completely at Herb Chambers Chevrolet of Danvers. Certified Chevrolet technicians discovered that Pep Boys had installed the fuel pump improperly—springs detached, dowels missing, unit unseated—causing system-wide damage to the vehicle. It took Pep Boys more than a month to respond, only after threat of legal action. Damages totaled $7,242.43, including parts, labor, and rental car expenses. Strongly suggest you stay away from this franchise – they have inexperienced staff, poor quality parts, limited installation knowledge, minimal quality control, and abysmal communication practices!

I have a nine month from Pep Boys old battery that does not hold its charge. I returned it and asked for a refund. I was told that a refund by check would take 2- 4 weeks. UNACCEPTABLE!!! Pep Boys had no problem taking my money, and I don't care what their corporate policy is.