Pep BoysReviews of pepboys.com

I brought my daughters car in and had questions since I had a warranty company through Carvana. The gentleman took the time to explain the process to me. Before I even walked out the door, he was on the phone, starting out claim. The next day, someone called early afternoon to update me on the status and again once they knew what was and wasn't covered and to confirm pricing. They went out of their way to make sure everything was covered that could be. Great timing, knowledge and communication, as well as super friendly.

It is always the same with them. Once you get there, they want to repair a lot of stuff that doesnt exist. This time was my tire in Pepboys CELEBRATION. I had a flat tire, hyundai sonata 22.000 miles. They said they cannot repair because the tire is "old", only replace it. Ofcourse I was expecting that. When they showed the picture of their guidelines of tire repair in the wall, it was a joke... all pictured from tires with at least 100k miles. Just dont go there, unfortunately it was the closest place from my house and my tire was flat. Never go back there again.I went to a guy in Kissimmee who repaired it without any issues.

DO NOT TRUST PEP BOYS IN TOMS RIVER NJ, THEY TOOK MY DAUGHTERS MONEY FOR AN ALIGNMENT AND SENT HER ON THE WAY, NOW THE CAR IS CLUNKING AND NOT SAFE TO DRIVE DUE TO RUST, I KNOW THEY DID NOT CAUSE THE RUST, BUT WHY TAKE HER MONEY? DID AN ONLINE COMPLAINT, SPOKE TO CUSTOMER SERVICE, WAS TOLD FU BY THE LOCAL EMPLOYEE, AND EVEN SPOKE TO THEIR LEGAL LEADER AND NO RESPOSE. DO NOT TRUST THEM!

NICE FORM LETTER NICE FORM LETTER...... IF YOU HAD ACTUALLY READ MY POST YOU WOULD HAVE NOTED ALL THE INFORMATION YOU REQUESTED AT THE TOP OF THE POST. COMPLETE INCOMPETANCE FROM THE TOP DOWN. TELL ME I'M WRONG! I’ll try to keep what could easily be an epic novel as short and on point as possible. RE: Pep Boys Auto Service & Tires #1823 8705 N. Dale Mabry Tampa, Fla 33614 Work Order#2045390 CASE#301234 FIRST VISIT Spoke with Store Mgr. Larry, on 12/9/2025, about a tire pressure issue. Larry told me they were too busy to help me and asked me to return the next day. OK. SECOND VISIT Returned and spoke with the Asst. Store Manager, Tom who informed me there was NO appointment booked for me and further, Larry (who was not there) had NOT left any information that I would be returning. Tom was however courteous enough to book an appointment for me. THIRD VISIT Returned and spoke with Larry. I attempted to explain I had a slow leak which I thought might have been a Schrader valve or valve stem. I was dismissed by Larry, who told me without looking at my car, I needed a new tire pressure sensor. OK. After waiting 90 min, Larry told me they were not able to obtain a matching part. I told him that was unacceptable and asked that he return the original part or order the correct one from the dealer. Larry again cut me short and said "We only use PEP Boys Parts". Five min later, he miraculously found the correct TPS! OK After leaving, I found my dashboard gages were no longer working correctly and now displaying TWO error messages! FOURTH VISIT. Returned and spoke with Larry. He told me; 1. I just needed to drive the car and the computer would reset. I then mentioned my 40+mile trip the day before. NEXT TRY, 2. My car has a bad computer. I then asked him why the tire pressure was being displayed for ALL 4 wheels before the “repair” and now only THREE? NEXT TRY, 3. Larry then stated that he would order a part from the dealer. He further stated that I should come back the next day ... then thought for a minute and said “come back on Tuesday”. OK. QUESTION ??? I thought you "Only use PEP Boys parts” Now I’m confused, do you, OR, don’t you? FIFTH VISIT Returned and spoke with Tom. No appointment, No part, and of course, no message from Larry, who was now on vacation! I called 1 800 PEP BOYS and asked to speak with a General Mgr. Several days later (1/6/26) I received a message from Chris Cook, asking me to call him at 813 557-XXXX, which was clearly an incorrect number. (I have the recording). After some detective work on my part, I found the correct number 813 557-1513. When I called, it was answered “This is Chris Cook” and silence! Nothing! Not you have reached my VM. Not, please leave a message. NOTHING BUT SILENCE!! I did leave a message. In-fact I left two messages, which to date, Mr. Cook has not shown me the courtesy of a response. Approx. 45 min after Chris Cook’s message, I also received another VM from Larry, the store manager stating “This is Larry at Pep Boys, please call me with your credit card number so I can process your refund”. The offer of a refund is very much appreciated, but was never requested !! My issue with the tire has now become a distant second to the poor service, stall tactics, inconsistent answers, and what I consider possible upselling. My bigger issue has become being put in the middle of whatever drama exists within PEP Boys. This drama has caused me to make FIVE visits so far. As to the refund, Thank you again, but I will NEVER TRUST LARRY with my CC number, especially over the phone. To obtain this refund will require a … SIXTH VISIT I will need to return to PEP Boys when Tom is working so I am able to process my refund in person. SEVENTH VISIT Now, I will need to have to a competent shop properly complete the repair. THANK YOU PEP Boys. Seven trips to fix a leaky tire. Possibly a new world record.

This is for the Encinitas location is San Diego- Not online I brought my car to Pep Boys in Encinitas because my car is getting older and I assumed I needed new brakes. I dropped it off expecting a big bill. Shortly after I got a call from Jorge. He told me I actually had plenty of brake life left on all four brakes. No upsell. No pressure. Just honesty. That kind of integrity is rare in auto repair. Jorge could have easily sold me work I did not need. Instead he did the right thing. He is a highly ethical person. This Pep Boys location has earned my trust and my loyalty. I will absolutely be a customer for life. Highly recommend asking for Jorge if you want honest service.

Wrong tires ordered even after giving the Model and Trim. Only ALBERT of Rt.440 in Jersey City can do it. Computer illiterate manager. Will waste 2 to 3 hours of your time. And totally Loudmouth.

This place is the absolute worst! I went in for a simple tire installation. They couldn't figure out how to get the lugs off my Mercedes. Yes, they look like locking lugs, but they are not! 2 1/2 hours wasted first time. Finally went back after they were sure they had a 17mm socket to remove the factory lugs ( I had to call the dealership and get the info for them). Finally got the tires on. But why are you under my hood? Oh, a courtesy inspection? WTF? I didn't ask or authorize you to be tinkering around with anything else on my vehicle! I'm sure you idiots wouldn't know the first thing about it to begin with. Don't be doing things you are not authorized to do! And don't slam my damn hood down - it's a soft-close hood, just like the doors, and you're going to break it! GTF out from under my hood!

Seems like the hardest working person at Pep Boys is the employee that comes on these review sites and has to apologize for the crappy work they provide. They are very busy !!