PAX Labs is an American electronic cigarette company founded in 2007 that markets the PAX vaporizers.
PAX Labs (pax.com) has 155 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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FC
Don’t bother with pax. Have pax 3 under 2 years ok yes works great loved it until I got thr two blue lights of death tried multiple times to contact them. There app is useless there website only has a bot custom service is terrible.
Elizabeth T.
Great idea, awful execution. The proprietary charger (only lazy gits don't use proper, standard USB ports...) stopped working after 6 months. The screens are impossible to remove to clean until you learn to stick a sturdy paper clip in the top and push on the bottom until it pops out (and bends). But I didn't give them two stars for that. THEY'RE SPAM MONGERS! Just try to get off their list. Every.GD.freakin.day. I didn't buy anything more from them, it's been 18 months and I STILL get daily spam. That's not a company that give a good GD about their customers.
widow
pax stopped working, sent mail to pax labs, in one week they sent me a new pax... 5 stars.
Josh Y.
Terrible product and service It's really annoying when companies pull a warranty scam. Was told ". It sounds like we should move forward with a device replacement under the warranty. " Then I get some other response from them that has boiler plate help telling me "how to change modes" which literally has nothing to do with what I sent. My issue is the thing doesn't seal. What a joke. Do not buy Pax thinking their warranty is decent. It's not. "let me know once you've got your account created. I will then set up your free device replacement, and you can complete the ordering process from there. Please note that you will be required to verify your age during checkout." I have an account. Got no response in regards to my actual issue, and there is no warranty claim on my account like that email mentions. Now I gotta go through it again since CS seems to think my issue is i don't know how to change temperatures. Do better Pax. Not a single response to any of the concerns posted here, so it's pretty obvious they don't care.
John H.
Amazing customer service told them there was an issue with charging and they have just sent me a new device straight up was amazingly quick response time literally cannot fault them at all, thankyou to the people working at pax
Adriana A.
Ordered my pax plus full kit and even if it said it was arriving on the 2nd or 3rd still hasn’t arrived, contacted the company and they don’t even give me a response for the delay, they just said they’ve escalated as they see the order hasn’t been processed. The order still hasn’t been shipped and i need to receive it before the 5th as I’ll be traveling that day. They take long time to answer, and are not clear on the reason of the delay. Really bad customer service. Edit 7/07/25: with no answer to my emails to support, and with no other details, they’ve cancelled my order. No explanation, no reasons on the delay. No refund has arrived to my bank either.
Sara S.
Junk.Check the return policy, it's also junk. If you try it and don't like it you can't returned it. Wish I had checked the reviews here first and read there horrible return policy.
danny T.
Wat een slechte klantenservice, al een week contact via de mail. Echter komen ze met de standaard oplossingen die ik voor ik contact had al geprobeerd had. zoals gevraagd heb ik ze duidelijke fotos gestuurd en vervolgens weer een standaard bericht terug gekregen hoe ik de oven moet vullen. Is erg handig als de oven het niet goed doet(meerdere keren vertelt aan ze) ik heb dus aan Pax gekocht waar ik niks aan heb.
