PAX LabsReviews of pax.com

They would not help me exchange the vape I purchased for a different one. Now I’m out $260 and have a vape I can’t use. Do not recommend. I would give them zero stars if I could.

First class company first class support who believe in there brand and SO THEY SHOULD LONGEST GUARANTEE OF ANY vape 10years and they will uphold this if you contact them with your product HAS A problem TALK TO THEM AFTER I PROVED SOME STUFF THE LEVEL OF HELP FIRST CLASS I have many pax OFFICIAL products and they are high end item that have longevity in Mind SO THANK YOU PAX HELP I RECEIVED PERSONALLY YOUR NUMBER 1 on my VAPE NEEDS SITE.

Best customer service, held up their 10 year warranty on the final year, got a full replacement as my model was an old model, replacement arrived quick at no extra cost, once again amazing customer service and their warranty cover is top notch.

Totally disappointed and upset with this sh**ty products! Bought first pax 3 and it lasted only one year! One day It decided to show up a blue light indicating maybe a battery error. Thinking it was a faulty unit I bought another pax 3 but after ONLY 3 months the new device started having charging issues, the lights blink on charge but any progress of the charge itself, again an irreversible problem! After emailing to customer support they told me they may ship a replacement but seems they're disappear now leaving me with no hope at all. DO NOT BUY THESE PRODUCTS! +++ UPDATE+++ After some very slow back and forth emailing customer service reactivated nicely and finally sent to me the first of the two replacement devices. It's a Pax plus (originally I had a Pax 3). Now I'm stil waiting for the second replacement

Started with very poor and slow customer service and they finally responded. Original review: I purchased 6 devices from them over the course of a few years, 2 as gifts for friends. 3 of the devices I have bought have been plagued by power button issues. I reached out to customer support about the problem with the power button on my pax plus and got an automated email. I have now followed it up twice and no response for 2 days, then got the same automated email again after following up a 3rd time. UPDATE: A week later PAX reached out to me and fixed the problem by honoring the warranty and replacing the device. I still believe they should improve their online customer service because it is poor.

Avoid Pax Labs at all costs !!! Poor Product with customer service who messes you around and can't be identified to actually be held responsible for poor customer service? On contacting Pax Labs after my 4 year old Pax3 device started showing error signal of " internal error" I have had to message back and forth over three weeks now! I supplied photos and videos of this before I was asked and it was absolutely obvious the issue was internal from the beginning! I'm told i will receive a new replacement device which would arrived in 5-7 business days after shipping yet this device hasn't been shipped in two weeks now? Customer service doesn't give a stuff at all and takes no responsibly for anything... Pax Labs is well aware that I can't simply purchase a new vaporiser in Australia without having to go through new procedures to get a medical vaporiser costing many hundred dollars yet no one gives a stuff at all !! At every educational institution from a young age we are taught to write a letter/ email with our name on such things as this is important. Pax Labs see this isn't important that customer service does a crap job and can't be held responsible. Pax Labs can now deal with the Australian ACCC for not supplying a replacement device in a reasonable amount of time. Disgusting, poorly run business 👎👎👎👎

I purchased a pax plus in August 2023 and it recently failed to hold a charge. I contacted warranty support and after two emails they said they would replace under warranty after I confirmed I had setup an account. I confirmed I had an account and then they stopped responding. I’ve politely followed up numerous times and they have not responded. Update: Pax finally responded and it appears they are sending me a warranty replacement. As I have received shipment details, I’m assuming I will receive it shortly and am therefore updating my review to five stars.

I can't recommend this product at all. It does not heat bud evenly - it's not very user friendly - sometimes the device will just blink and nothing on the website or their instructions seems to be any help. I contacted them too and they ask me questions ive already given the answer in my initial email. Reading reviews, it seems like they enjoy giving people the runaway until they get tired, or out of warranty. I've only had this product for a few days and it's the worse dry herb vape I've ever used. They don't accept returns if the item is used - conveniently the only way you can be sure the product works as advertised. I would tell people to stay away from Pax.