PAX LabsReviews of pax.com

Totally disappointed and upset with this sh**ty products! Bought first pax 3 and it lasted only one year! One day It decided to show up a blue light indicating maybe a battery error. Thinking it was a faulty unit I bought another pax 3 but after ONLY 3 months the new device started having charging issues, the lights blink on charge but any progress of the charge itself, again an irreversible problem! After emailing to customer support they told me they may ship a replacement but seems they're disappear now leaving me with no hope at all. DO NOT BUY THESE PRODUCTS! +++ UPDATE+++ After some very slow back and forth emailing customer service reactivated nicely and finally sent to me the first of the two replacement devices. It's a Pax plus (originally I had a Pax 3). Now I'm stil waiting for the second replacement

Started with very poor and slow customer service and they finally responded. Original review: I purchased 6 devices from them over the course of a few years, 2 as gifts for friends. 3 of the devices I have bought have been plagued by power button issues. I reached out to customer support about the problem with the power button on my pax plus and got an automated email. I have now followed it up twice and no response for 2 days, then got the same automated email again after following up a 3rd time. UPDATE: A week later PAX reached out to me and fixed the problem by honoring the warranty and replacing the device. I still believe they should improve their online customer service because it is poor.

Ordered a pax plus got it yesterday opened it missing a raised mouthpiece

I bought a Pax 3 and it works great but when I tried to clean it with the equipment provided it wouldn’t go through. The pipe cleaner is too bendy to go through such a long thin hole. I ended up putting a wooden skewer in there and getting it stuck and breaking it. So I bought another one. The blue lights went funny and they sent me another one. It was fine for maybe six weeks until I couldn’t clean it with the pipe cleaner again and got a wooden skewer stuck in there again! The cleaning process is no good. This has a ten year warranty and that is the only reason I was willing to pay such a large amount but I’ve gone through three in six months. And now that I have sampled some cheaper alternatives I know that the price for the Pax 3 is not justified. Also, it is seriously heavy - you could literally beat someone up with it!