PAX LabsReviews of pax.com

I got Pax to respond twice after titling the email “Escalate to Management for Lack of Response” I think they use AI to respond until you create a red flag so that a human looks at it.

Great idea, awful execution. The proprietary charger (only lazy gits don't use proper, standard USB ports...) stopped working after 6 months. The screens are impossible to remove to clean until you learn to stick a sturdy paper clip in the top and push on the bottom until it pops out (and bends). But I didn't give them two stars for that. THEY'RE SPAM MONGERS! Just try to get off their list. Every.GD.freakin.day. I didn't buy anything more from them, it's been 18 months and I STILL get daily spam. That's not a company that give a good GD about their customers.

Ordered a Pax 3 in April 2022. The product is nice. Heats up quickly, although it gets really hot after being used for about 5 minutes. The battery now only lasts approximately 30 minutes before it dies. I'm a pretty casual user. I use it on average 3 times a week. Tried having it replaced through the advertised 10 year warranty but was told normal battery degradation is not covered. I would agree except we're talking about 1/3 of the battery life the device has when it was new. That's not normal degradation in my books. Nice device but the warranty is a joke.

It seemed that was not a function on pax that allows you to connect with an app that measures a how much you smoke so that you add it to your Heads up Health app that your Doctor uses to aggregate your health data. Real lack of imagination in my view.

Excellent product but ordered replacement parts to find a quantity error in the shipment. There is no way to report the error. Order 1879539. Long time customer EV

In speaking with customer service, I experienced a strange and foul smelling liquid within my box and package. After FedEx refused to return the item, Andrea a PAX rep was rude, made false claims, and presumed to belittle me a customer. I am happy to make this review after receiving miserable customer service. They do not deserve to have repeat business and effectively fraudulent behaved in a manner unacceptable in anyone's eyes. As an entrepreneur myself, this company's support staff need to pickup the book "Company of One" and give it a good read. They are the worst support I have ever dealt with.