PAX LabsReviews of pax.com

As a longtime Pax user, I expected much better from PAX. I’ve owned three devices, starting with the Pax 1. I had my Pax 3 for about a year before the LED lights failed. This made it nearly impossible to use. I contacted customer support, and they initially assured me it would be replaced under warranty. But after a couple of responses, they completely ghosted me—no follow-ups, no resolution. It was then that I looked at their reviews on Google. 2.7 stars mostly due to their lack of support, some calling it a complete sham. I would have to agree with that assessment. After continually writing to PAX they eventually got back to me. They put a PAX Plus under warranty in my account to replace the broken now useless PAX 3 ($275 btw). Now here’s the rub, when I try to arrange shipping for the device I get an error message stating that the device is no longer available. So that’s a fail for sure. I contacted PAX and they said they were out of devices; however, I went to the store and for $275 I am able to order one with guaranteed shipping. They urged me to wait a few days, which I have, and try again…same result “device is no longer available and is being removed from your cart.” FAIL. So I bought a Planet of the Vapes Lobo to replace my broken PAX 3. It works, their service has been excellent and ultimately the device is just better. For a premium-priced device, the build quality and customer service are severely lacking with PAX. I was loyal to the brand for years, but this experience has completely soured me. Pax used to set the standard, but now I can’t recommend them to anyone. DO NOT BUY A PAX. Their quality is seriously suspect and their support is a total sham.

PAX cheated me out of my warranty. Through their customer service form, they constantly sent me the wrong information to fix my device and would not listen to my claims. In the end, they won. They got me for $200+ on a brand new PAX Plus that broke in 9 months. I will never spend a cent at this company again and I will tell all of my friends (especially those at dispensaries) how awful they are.

I emailed support about trying to register my device to seek out a repair for flashing blue lights and not heating up. I was begun to be given the run-around, and I quickly cut the conversation short as I can smell bullcrap when it's being sent into my inbox. Im short, it appears they'll do everything under the sun to avoid honouring the warranty they so boldy advertise. Do not use this company, or any other that behaves in such a manner.

My device developed a fault and they swiftly replaced it

I bought the Pax Plus and after setting it up, I realized that it was not getting hot enough to vaporize flower nor concentrate. I tried everything. I contacted the company and when I told them what light color came up at what point in the starter process, they told me that I had a faulty unit. I then sent them the serial number on the back of the unit as they requested and then they ghosted me. Over 100 emails in the span of two months and not one reply. You can’t call them because they don’t have a phone number and they don’t list where the company is located. What a scam. The good thing is, I contacted my credit card company and they gave me back my $180. Update… buyer beware. Their 10 year warranty is worthless and they do not honor it. If you have the time to read through 75 pages of small type warranty information, buried in the very middle in one line they state we don’t warranty the battery. The battery is what drives this unit without the battery. It’s a very expensive paperweight.

Buyers beware.....Expensive devices that doesn't heat bud evenly and can't be used above 2nd setting as it burns your hands. No UK customer support after weeks of going round in circles with the US, wasting money on their suggested fixes and bud to try device was told they couldn't help because there was no error code. Guess burnt fingers wasn't enough. Will never buy a PAX product again!!! Update: was recontacted after review was posted with more advice exactly the opposite of original advice. Yet again more money and time wasted for nothing. I stress again DO NOT BUY!!!

Their 10 year warranty is a scam, device had a fault 2 months after the 2 year EU warranty, replacement of rubber the mouth piece would've cost them probably less than a euro, but forced me to pay 25eu for it.

I read a lot of different review and wonder if i was one of the lucky one that received help from the right support. My pax 3 stoped turning on after 2years, always cleaned my Pax from time to time, not sure why it happen. I alsoowned an other on Pax 3 since 2020 and it still working great. After few emails exchange with the support, they ruled that it was under the 10years waranty and offer me a new one, though the color is not my fav, i believe that's fair, plus i can keep the non-working one (burgondi color) for display :). On top of it they took care of me on weekend and they are acually sending me a pax plus... Best support i ever had, hands down. No hassle.