PawsionateReviews of pawsionate.com

I ordered a personalized dog mug from this company and was disappointed with the overall quality compared to the promotional images. The mug itself is a standard lightweight 11 oz mug, and the advertised “3D inflated effect” is actually just a flat printed design, which was not obvious from the listing photos. While the item technically matches the description, the presentation created an expectation of a more dimensional or premium look. Customer service responded promptly but stated customized items are non-returnable and offered a partial refund instead. I appreciate the response, but I’m sharing this so future buyers understand the product is a basic printed mug rather than a textured or specialty item.

DO NOT BUY ANYTHING FROM THIS RETAILER!!! The order does not arrive and when you try to contact them, they do not reply or try to offer any kind of resolution! Read the 1 star reviews, all say the same thing, don't make the same mistake and order anything from Pawsionate.

I paid my order and didnt deliver to me. Didnt provide a solution. They didnt replied my emails

I love the all the options available to customize a onesie for my granddaughter. Can't wait to see her in it on Valentine's Day. Her dog's name is Blue and she is a Lhaso mix and it is the perfect outfit. I am going to get her another one as well. Love it!

Bestelling deurmat met afbeelding van mijn hond betaald en nooit aangekomen. Is echte oplichting!!

Not a trustworthy source to do business with. If you order an item and the size that they ship is wrong. They won't do a single thing to solve the issue. Your money goes to them; you will get nothing back. This business focuses on profit and money-hunger, with no principles, rather than taking responsibility on their end. Over the weekend, I ordered an iPhone case. I did experience some issues with the website. I had several glitch issues. I emailed them requesting that they cancel the order and change it to the correct size. I email them before the item is shipped. The first automatic reply said they had created a ticket and would get back to me within 24 to 48 hours. I sent several emails to make sure they received it. Later, I received an email saying that the 3-hour window passed. Your item was shipped, and other emails stating that your iPhone case is on the way. They dare to send me an email knowing that I had problems with the website, knowing that it's on their end, and they sent the wrong size anyway.

The mug came and it was really cute, too bad it can't be used. The handle was broken and I could tell the mug material was cheap. I submitted the request for a replacement on the company's site, using their form. They ignored me, so I submitted another, again ignored. Finally asked for a refund and was again ignored so I filed a claim with my bank. Non existent customer service.

Really nice website for ordering and I was able to find dogs that captured the true identiy of the pups I was trying to put on coffee cup for a gift. Nice feature of preview my selection before ordering. Shipping quick and came just like I ordered