PawpReviews of pawp.com

Where do I start? Pawp has mishandled the sudden death of my cat with zero sensitivity PLUS has denied my claim, saying I didn’t submit paperwork in time. I hope this is a misunderstanding because I sent it in through their website within the required time frame. I tried to call support to challenge this and ask why they kept getting emails asking how my cat was doing AFTER he died & I could see on my account they still hadn’t triggered my emergency funds. I got voicemail & NO ONE returned any of my calls. This is standard, I was told. No human beings you can call when things go south unless you have a billing question. What???? UPDATE: Pawp did eventually apologize & did pay my claim, but I stand by every criticism is this review. It was an awful, stressful experience. Keep in mind if it’s a true emergency situation with your pet as it was with mine, do you really want to have to prove it in a mandatory video call with their “vet”?—not a vet, by the way, but a vet tech. Trust me, you do not. Plus, they changed their policy after I signed up. They stopped paying charges directly, which was a positive to me. A massive bait-and-switch to every customer who expected otherwise. THIS IS NOT PET INSURANCE. Make sure you understand this.

Courtney kept me calm when I thought I couldn’t be…my 9 year old pup Sheba had been attacked by a dog while we were out on our walk, there weren’t many puncture wounds, but the ones she had were deep and she was bleeding. Courtney answered my questions and gave me insight on what to expect. Sheba continued bleeding after holding pressure for a little over an hour; at that point it was decided to get Sheba checked out to ensure that she didn’t having a clotting disorder. Sheba got her wounds washed out well, antibiotics and pain meds were given, and we were on our way home. Sheba is now on the mend.

My peace of mind has been returned to me. Thank you Pawp.

Very kind & patient. Helped with all my questions

I got my first dog ever last year at age 41, so I am a pretty nervous fur-mama. Pawp has been a lifesaver for things that make me concerned. I can get instant feedback without spending time and money rushing to an emergency vet and I was even able to get a prescription for a skin irritation that my dog had without going through a vet appointment. I cannot say enough good things about this app!

Cortney that I spoke to was very knowledgeable and gave good feedback dealing with my dog.

I have four cats and two dogs. It’s a lot, and there are many times when I’m unsure if something needs to be a vet visit or not. They can’t prescribe meds (obviously) but have saved me many expensive vet visits, essentially paying for themselves in the first couple months of use. I also love that I know I have emergency coverage and being able to contact someone 24/7 gives me immense peace of mind. 12/10 would recommend to ANY pet owner. Subscriber since 3/2022.

I am so glad I got this insurance. I recommend it to everyone. I had a ridiculously expensive emergency vet bill, and this helped pay it. If not for the PAWP insurance, I'd have been paying this off for a year. The online video was easy, they helped me make the right decision to take my pup in, and he is 100% better today. Thanks PAWP!