PawpReviews of pawp.com

The vet at PAWP gave me clear and easy to follow instructions. She saved me a trip to the vet and the feeling of panic that my little guy may be in trouble. Her instructions were very helpful. I recommend this service to every fur baby parent out there.

Well, when I bought this insurance for my dog, I liked the terms. However, I hadn't even used it yet and suddenly the terms changed to some things I didn't like and with which I didn't agree! When I sent word to cancel and why, I wasn't even given a full refund! I feel as though I've been ripped off! I wouldn't recommend this insurance to ANYONE.

This service was exactly what I needed to reassure myself about my dog. As a first time dog owner it can be so hard to know when my dog is experiencing an emergency or when a scrape is just a small issue! The person I chatted with was so fast and incredibly helpful in giving me clear next steps until I can get an in person appointment. Thanks so much!

Very helpful. Quick response. Good advice

Wonderful advice and prompt service

This is the worst company I’ve dealt with so far. This is what happened, I took my cat to the vet and the bill was over $2,000 and I didn’t have that on hand. I did have on hand $1,000 which I paid there. I couldn’t afford the rest so I took my cat home hoping to ask family for help on the rest of the $1,000. I was going to pay that out of pocket without sending a claim to Pawp about it because I read their terms that they pay once. I submitted my claim for the reimbursement on the 1,000 and got denied because I took my cat home on “AMA -against medical advice” which doesn’t state that anywhere on their terms. I read it over and over again. I took my cat to a cheaper vet with the diagnosis the emergency vet gave me which was a lot cheaper. Don’t use this company, if I could give 0 stars I would In a heartbeat.

I got a very quick response to my inquiry. The doctor asked a series of questions to get a good idea of what was going on with my cat. She recommended a few things I could do to speed my cats recovery, recommended probiotics to help prevent future issues and made me feel secure in helping my cat. I highly recommend them.

When I first used Pawp last December 2021, they were amazing! Absolutely fantastic service, I felt cared for, and their staff went above and beyond to help take care of me during a time of crisis. In less than year, they have gone downhill horribly! You can't talk to anyone over the phone anymore, they don't even have live people over the webchat. Only contact info is one email address. When I submitted my claim via their online intake form, I never received any response. After multiple attempts, when I finally got in touch with someone via email, my claim was denied due to a fixable oversight. They claimed they sent me an email notifying me, but I never received one. And now it was "too late" for a claim to be accepted. The "support staff" I interacted with said they had no control over it since it was the claims processing team that dealt with claims and there was nothing they could do. What's the point of support staff if they can't even liaise on our behalf?! Their customer service went from 110% to "not our problem" in less than a year. Horribly, horribly disappointed. Also, when you try to cancel they ask for your reason, but then only allow you to answer with one of like 6 pre-made answers. None of which are "your customer service sucks." They aren't actually trying to fix their issues, just mask them.