PawpReviews of pawp.com

Julie at Pawp was very helpful and thorough in helping me with my pup. Would definitely recommend.

I was written today that during our emergency of my dog getting stung, eye swole shut and having breathing issues because of shock, I had to contact pawp during this emergency for the insurance to apply. It is crazy to expect this to be done as the dog is squeezed in for emergency (no plannned visit). Not sure how they can expect someone to do that.

Kayla was amazing and answered all my questions!

I had a question regarding my dog - he is having difficulty holding his bladder due to cancer. I spoke with Veronica and she was so helpful and compassionate. She was able to give me some advice on what to do. She took the time to find all the answers I needed. I truly appreciate the service made available 24/7 for any and all pet related questions and concerns.

The Dr gave clear directions and told me to emergency she not looking well.

We purchased coverage for our pets because they did not require upfront payment. Then, some time later, they changed their policies to require payment of the vet bills upfront and the "apply" for a refund. The change in terms was NOT agreed to be me, but rather FORCED on me. I have cancelled my policy and recommend that everyone steer clear of these crooks. Check out their BBB page... they have an "F" rating.

Quick and easy. The online vet saw this was an emergency and wasted no time approving our fund.

We were over 900 miles away when our 10 year old dog escaped and was gone 3 days before returning home injured. Our adult children took him to the vet immediately, and we were not able to contact PAWP until later. To be honest I had just gotten used to paying every month and being lucky enough not to have to use the service, that I didn't think about calling them right away. So that was our first strike. Then they said they would consider our claim outside of the breach of rule-following, and immediately found another loophole. Though our vet had given us 9 pages of files that encompassed not only this incident in detail, but services rendered for our dog's whole life, this was not enough for them. I then sent them a photo of just ONE of our dog's injuries, a wound on his leg where it was cut completely to the bone, and bone and ligaments were showing. Nope. They also knew that he had to have xrays, and that his elbow was completely dis-jointed, which meant he was in a splint for well over a week. Still saying that they needed more info from the vet. I told them I could not fabricate what wasn't there, and finally I just told them to cancel. I have paid every month without fail since I've had the subscription - probably at least 2 years, not sure, but when I needed them, all they did was look for loopholes. Oh, they have what seem like kind and genuine people working the phones and e-mails, but when it all comes down to it, I feel it's all about the money. Typical.