PawpReviews of pawp.com

I bought this a few months ago because they said that my vet would be paid directly, then they changed to I pay and get reimbursed. Cancelling has been a nightmare. There are no live people to talk to. I would give zero stars if I could.

excellent service

The Vet I chatted with was phenomenal and knew exactly why was wrong with my dog. Thank you for taking the time to help me through this stressful time. I did not know what was wrong with my dog but after chatting here I feel much better about PAWP. Thank you.

Seems every time a problem arises with my beagle, it is in the evening or on the weekend when my regular vet is not available. Most recently I waited less than a minute to chat with about a concern with my beagle's eye. Mika asked me to send a picture and asked several questions about symptoms and how long he had them. Going to the emergency vet was an option we discussed, but Mika said getting him to his regular vet first thing the next morning should be sufficient, but stressed not to wait. We were there early and he was diagnosed and treated for conjunctivitis. I was so relieved there was no injury or foreign body found. Knowing that a conversation with a vet tech is only a chat away at any time I need them gives me such a sense of comfort, knowing I never have to guess whether a trip to the emergency vet is warranted. I HIGHLY recommend PAWP, I'll never be without it!

My first visit with the team was amazing. Very knowledgeable representative & quick easy service. I am so glad I found out about this app

The whole visit went well the little time he talked to me he helped me with all four of my animals two of them needing emergency help. He diagnosed and recommended what they needed and I am going to do the emergency fund. I did ask him if he could be my regular veterinarian for all of my dogs but he stated he could only do the emergency virtual. Which is okay I guess. He is very good at what he does and very thorough and very patient I had a lot of questions I took up a lot of his time he did not seem irritated or aggravated. Very well mannered and he's very very good at what he does.

I love having Pawp in my pocket! No one knows all when it comes to pets, but having a second opinion from a team of knowledgeable pet people is wonderful to have. You can message, video call, or call them as many times as you see fit with one steady cost. My pup means the world to me and I love having the comfort of Pawp advice on everything from bumps on her body from bugs to the big stuff. Would defiantly recommend it.

I have used PAWP for 4 video chats and have used the emergency fund once. I have had awesome experiences with them. You must contact them and do a video visit with them prior to them deciding if they will activate the emergency fund. I’m kind of perplexed at users who think that they can just self declare an emergency and not contact the company and then have the emergency covered. It seems like common sense that you would need to contact them so they can decide if something was an emergency. So it’s important to do the video visit with them first. The emergency fund recently switched to reimbursement versus out of pocket so plan for that. I also have regular pet insurance on most of my fur babies. It is more comprehensive, of course, but also a lot more expensive. I use pawp because I have 24/7 access to vet care and I have coverage on some of my animals who do not have regular pet insurance due to age and other issues. It gives us something. The 24/7 online access to vets is really helpful because you can know when you actually need to head to the vet and when it’s something that can be dealt with at home. I recently had one of my kitties spayed and she had a bad reaction to the anesthesia. Because I was able to get on with Pawp in the middle of the night, I knew that it was OK to take her to her to the vet the next day versus taking her to emergency in the middle of the night. She’s back on the mend and doing great. They assisted me with my 19-year-old kitty that passed away last year. I was not able to have her on regular insurance so pawp was all I had. I was able to get on with them, have a video chat and they advised me to take her to the emergency clinic. They activated the emergency fund and paid. They made a heartbreaking, stressful experience much less so. I’ve had nothing but great experience swith this company. I’m really glad that they are there because I hadn’t found anything else like them. My vet recommended that I get them and I’m so glad she did. They have been a great for my kitties that didn’t have regular insurance and they have been an awesome addition to my younger dogs/cats that have regular pet insurance. It’s just an all-around good value as well at $24 per month.