PawpReviews of pawp.com

Response from PawpJun 8, 2026

That does sound a bit confusing, and we're sorry for any mixed signals the app sent. Follow-ups are completely optional. If your pup is happy and healthy, no action is needed on your end. That said, we're always here if you ever want to check in. Reach out to [email protected] with any questions!

Response from PawpMay 20, 2026

Navigating the app shouldn't feel like a puzzle, especially when you're just trying to connect with care. We're sorry for the frustration this caused. Reach out to [email protected] and the team will sort out those appointments and get you where you need to be.

Response from PawpMay 16, 2026

Late-night worries with a sick pet are stressful, and we're glad someone picked up right away at 1:30am. Our team always recommends what's genuinely best for your pet, even when that means a vet visit is the right call. We hope your furry one is feeling better soon!

Response from PawpMar 12, 2026

We're sorry the guidance didn't feel as complete as you needed. Our goal is always to give you actionable answers, and we'd love another chance to help you tackle this. Please reach out again so we can dig deeper into what's going on with her and find solutions that work. We're here for you both.

Response from PawpJan 27, 2026

Hi Penny, thank you for sharing this. We are sorry for the stress and frustration caused by the lack of communication around your claim, especially after being told what to expect. You are right to expect timely updates and clearer support, and we apologize for falling short. If you are open to it, please email [email protected] with the subject line “Escalation: Trustpilot” so a member of our team can review your claim and follow up directly.

Response from PawpOct 7, 2025

Hi Faisal, Thank you for taking the time to leave a review. We're sorry to hear this! We appreciate your feedback and we take it seriously. Please email us at [email protected] so we can discuss any specific questions or concerns you may have, and how we can address them! Sincerely, Your Pawp Team

Response from PawpOct 7, 2025

Hi Mohammed, Thank you for taking the time to leave a review. We're glad to hear you had a positive experience with our vet pro, and we hope everything is going well with your cat's recovery! As noted in your policy, medical records and a paid invoice are mandatory with each submission. We wouldn't otherwise be able to assess your pet's treatment for coverage. It also takes time to process each Emergency Protection Application, and processing times vary based on overall submission volume. You'll receive a response to your submission shortly from your claims administrator. Sincerely, Your Pawp Team

Response from PawpFeb 28, 2026

We're glad our vet team was there for you and your cat at 2 A.M., and that the care was quick and compassionate. That's something we take great pride in. We understand the claims process felt cumbersome, and we appreciate that feedback. The Emergency Protection does follow specific guidelines to ensure fair coverage for all members, but we're always looking for ways to make the experience smoother. If you have any remaining questions about your claim, please reach out to us at [email protected].