Lisa M.
used the Pawp chat when my dog wouldnt…
used the Pawp chat when my dog wouldnt stop scratching his ear at 11 at night and a vet answered in like five minutes. emergency fund is nice to have but i havent needed it yet

Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Animal Health · Oceanside, New York
Excellent

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Animal Health · Anywhere in the US & Canada
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Animal Health · Lakewood, New Jersey
Excellent
Showing 53 reviews with 4 stars · Clear filters
Lisa M.
used the Pawp chat when my dog wouldnt stop scratching his ear at 11 at night and a vet answered in like five minutes. emergency fund is nice to have but i havent needed it yet
Brennen M.
Every thing was good just a little confusing at first but easy to understand quick
Response from PawpAug 27, 2026
Glad the learning curve turned out to be a short one. If any part of it still feels murky, send a note to [email protected] and someone can walk you through it.
Richard C.
Was very infromative and thorough with the questions I had regarding my cats health. Was able to give me peace of mind in knowing if I needed medical services asap or able to wait till my cats vet date.
Response from PawpAug 24, 2026
Knowing whether something can wait for the regular appointment or needs attention right now is half the battle with cats, since they hide so much. Sounds like the questions got sorted out, which is what those chats are for. Since you landed on four stars though, we're curious what the fifth one would have taken. If there's something you wish had gone differently, send it to [email protected] and we'll take a look.
Robert R.
The recommendations from the online chat LVT were great. But I’m only rating 4 stars because I live in Texas so I don’t have access to online prescriptions nor telemedicine due to state laws. I hope this is expanded soon to make caring for my animals more accessible and convenient.
Response from PawpAug 17, 2026
Texas rules make things tougher than they should be, and we get why that gap stings when you just want quick answers for your animals. Good to know our medical team's guidance still landed well. Plenty of states are working to change these laws, and we're pushing right alongside them for veterinary care that reaches pet parents wherever they live. Every family deserves that kind of support, and we'll keep expanding access as the regulations shift.
Milton U.
The app itself locked up almost every other picture I tried taking. But closing & reopening fixed it. Happened 4 times
Response from PawpAug 16, 2026
Four freeze-ups in one sitting is four too many, and we're sorry you hit that. Deleting the app and downloading it fresh tends to clear this up, so that's worth a try. Still glitchy after that? Email [email protected] and we'll dig into it.
Jamie R.
The vet tech helped as much as she could but we do not currently have a veterinarian in our area that can prescribe medication so I still have to make an in office visit.
Response from PawpJul 16, 2026
Glad our medical team could pitch in where possible. Prescribing over telehealth depends on state veterinary regulations, and some states require an in-person exam before medication can be issued, which unfortunately is outside our control. If we can point you toward options in your area, drop us a line at [email protected].
Monica K.
The vet tech that I spoke with the great. The app kept wanting to close which made getting the information challenging.
Response from PawpMay 5, 2026
Glad the consultation itself was helpful, even if the app had other plans! Technical hiccups like that are frustrating, especially when you're trying to get important information. Please reach out to [email protected] and we'll look into what happened on our end.
Mikey I.
Simple and convenient app. Quick and to the point. And all of the Vets I’ve had conversations with were absolutely amazing. Highly recommend.
Response from PawpApr 1, 2026
Reading this made our day. Quick, simple, and amazing vets? That's exactly what we're going for. Really glad the team could help you and your pup out. Since you gave us a 4, we'd love to know what would've made it a perfect 5. Feel free to share your thoughts at [email protected] so we can keep improving